Phone Operator Job at Comprehensive Health Center
Comprehensive Health Center North Miami, FL 33168
Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone. Handles all incoming telephone calls from patients, makes appointments, and answers general questions and inquiries. Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool. Provides the patient with available timeslots not allowing patients to give times they are available to ensure full use of the physician timeslots. Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Centricity and MEDFLOW systems. Communicates all add-ons, delays, cancellations, and “no-shows” to Clinical Coordinator. Interacts with patients by answering questions, providing information.
English and Creole a must.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North Miami, FL 33168: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Multi-line phone systems: 1 year (Required)
Language:
- English, Creole (Required)
Work Location: In person
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