Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

Candidates must be from Massachusetts or be within driving distance of Newton MA

Under direct supervision, provides patient outreach for specific patient populations with chronic illnesses, such as diabetes, hypertension or cardiovascular disease, or to broader patient populations due for other types of screening tests or appointments. Supports the population management activities of the region. Gathers and sorts required data and generates established reports. Provides information to regional leads and clinicians about aggregate statistics as well as results for outreach calls to patients. As a member of the clinical team, participates in patient outreach and other programs, such as Roster Review to achieve established goals.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Associates Degree or some college preferred.

EXPERIENCE

No prior work experience required. EMR experience and/or aptitude to master the EMR based on other technology experience required. Proficiency with Microsoft Office especially Excel is required. Proficiency in data management, including the ability to extract data and develop spreadsheets, required. Knowledge and understanding of medical terminology strongly preferred.

SKILLS

This position requires organizational, interpersonal, communication, writing, and problem solving skills in order to work cooperatively and effectively with all levels of personnel and to interact with patients. Excellent time management and organizational skills required with the ability to manage multiple quality initiatives. Ability to work independently as well as within the network for the clinical department and the larger population management coordinator group. Excellent phone skills, strong customer service, and the ability to build relationships with patients by phone are required.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

• Up to 8% company retirement contribution,

• Generous Paid Time Off

• 10 paid holidays,

• Paid professional development,

• Generous health and welfare benefit package.