Porter - EWR Newark Liberty Airport - Part Time

Approx 25 hours a week

Availability must include weekends and holidays

$18 / hour to start

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION

Provide superior, friendly and personalized service to passengers at the departures and arrival levels. All porters will also be cross trained as Bag Handlers and Cart Associates, and be required to assist in keeping the airport free of loose carts and units replenished when not providing porter service.

KEY RESPONSIBILITIES

• Assist/escort passengers to airline counter or to the pickup areas.
• Handle passengers luggage and odd size bags making sure they are loaded/unloaded properly.
• Attend bags at the belt behind airline counters or at carousel; ensure bags are placed in the correct position, avoiding jams.
• Collaborate with airline staff to clear the carousel of all bags that have not been claimed.
• Work directly with porters and transporting checked bags onto the airport bag belt.
• Check airport monitors to ensure flight is on time and/or delayed.
• Follow airport security regulations; display required security badge.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Maintain communications with operations and management team.
• Assist our business partners in creating an excellent image of their business as our own.
• Assume Cart Associate responsibilities between Porter/Bag Handling assignments.
• Additional duties as assigned by management.

QUALIFICATIONS

• Must be at least 18 years of age
• Excellent customer service skills and verbal communication skills
  
  
  

PHYSICIAL REQURIEMENTS

• Lift and carry 50 lbs
• Push and pull 75 -100 pounds to move up to 15 carts simultaneously
• Walk and stand for duration of shift
• Work in seasonal weather conditions out of doors

CERTIFICATIONS/LICENSES

• Ability to get an Airport Badge is required

Skills

• Communication
• Customer Service

• Conflict Resolution
• Cleaning

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest