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Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

The Internal Controls Team in Global Business Support (GBS) is responsible for monitoring effective financial control design and operation across GBS, leading initiatives to improve performance, efficiency and effectiveness of the GBS control activities, investigating controls issues as they arise and ensuring that the GBS drives compliance through the Informa business.

The Process Controls Manager reports to the GBS Head of Internal Control and is responsible for ensuring that the GBS Process Controls environment remains appropriate to Informa’s needs from both a regulatory and financial control perspective, whilst also ensuring that Business and GBS operations are able to function efficiently.

Global Processes which are within the scope of the Internal Control Team’s activities include Purchase to Pay, Order to Cash and Record to Report, Tax and Financial Accounting, HRSSO and Payroll.

The primary aim of the role is to develop and monitor the effectiveness of the internal control environment within the Global Business Services (GBS), and to lead the building of a fit for purpose financial and supporting IT control framework across the Informa Americas organization and shared service centers.

A key requirement of the role is to maintain effective working relationships and communications with internal stakeholders inside and outside of GBS and Global Technology, including the Global Process Owners, Americas Regional Delivery Lead and each Americas SSC leadership team, SAP and Oracle ERP Teams, Internal Control Administrators and Informa’s Internal Audit team and its External Auditor.

Outcomes will be maintenance and improvement of a GBS Control framework that safeguards Informa’s assets and manages financial risk enabling the external auditor to move to a controls-based audit.

Key responsibilities

The Process Controls Manager (Americas) is expected to assume the following key responsibilities plus any other reasonable duties as required:

• Gain a detailed understanding of the GBS Control environment and how that fits into the overall Informa Control environment
• Support the activities of the Global Process Control Administrators and the activities of the SAP and Oracle GRC Managers for the in-scope Financial and IT Control environment
• Track remediation of identified control issues and prepare summaries for the fortnightly GBS Remediation meetings (Chaired by Head of GBS) and the monthly Controls Radar Meeting (Chaired by the Group CFO)
• Support collation of reporting of R2R, O2C and P2P fraud instances globally and every 6 months co-develop with the GPOs fraud reporting submissions on behalf of GFS to the Informa Group Audit Committee.
• Monitor the ongoing effectiveness of the Internal Controls, including ensuring there continues to be a focus on Internal Control activities during periods of significant operational change and control alignment within the Divisions, GBS, Informa Americas Region (Sarasota, Long Island, Cleveland and Sao Paolo) and between SAP and Oracle ERPs
• Liaise with Internal Audit during their review of Informa’s processes and financial controls in the Americas regions
• Lead ad-hoc control projects and investigations as required, including review of adequacy business process controls being transitioned into GBS (e.g. due to an acquisition) and make improvement recommendations if gaps exist.
• Able to travel internationally occasionally if required and be able to work outside normal “time-zone” working hours on request for short periods based on the Internal Control Team workload and priorities

Skills & Abilities

• Advanced skills in Excel, Word, PowerPoint and Outlook are essential
• Excellent verbal and written communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts, including Internal and External Auditors
• Has a project management mindset, ensures deadlines are met and has excellent time management skills
• Risk aware, knows how to manage identified risks and when to escalate identified risks to others in the Controls Team
• Problem solves within tight deadlines
• Able to supervise and manage others outside of the Control Team to get documentation and projects completed to sufficient quality so outputs can be shared with GBS senior leadership team, Internal and External Audit
• Can work with limited supervision and able to apply judgement to keep control activities on track or implement actions to get control activities back on track if behind schedule
• Is pro-active and take initiative and encourage others to do the same
• Strong influencing skills and can act with integrity, tact and diplomacy
• Ability to be flexible within role and willing to expand existing business process knowledge
• Confident, highly motivated and organized, diligent with attention to detail and the ability to maintain these skills whilst working under pressure

Knowledge and qualifications

• Demonstrable understanding of importance of process risk and controls, especially in a financial processing environment
• Proven track record in project delivery, owning issues and managing through to resolution
• Understands end to end transactional flows in global processes and the controls to support those processes
• Experience of supporting Internal and External Audit
• Preference of at least 5 years’ internal finance related experience in the Americas

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

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