Professional Services Job at Northern Illinois University
Posting Detail Information
Classification Title
Professional Services
Position Number
00032060
FTE
0.10
Department
Regional Center Operations
Employment Type
Part-Time
Responsibilities
NIU Rockford functions as a University off-campus Regional Center providing classroom space and support for NIU courses during the evening and as a conference and event center. . Conference and social events are frequently scheduled during the evening and on Saturdays.
The primary role for this individual is support of the sales function led by the Rockford Outreach and Partnerships Manager, including customer relations, contract creation, and database management. When needed and feasible in relation to primary duties, this person will provide back-up support at the Front Desk and addressing client needs. . At the direction of the Rockford Outreach and Partnerships Manager, to whom this position will report, the individual will assist with a variety of projects related to NIU center and outreach initiatives.
The individual in this position will have a wide variety of responsibilities, which require reliability, initiative, good judgment, and independence, because they must be carried out with minimal supervision. This individual must have excellent computer skills including Word, Excel and Powerpoint. Training will be provided in a custom customer service management program and the individual must achieve a high level of proficiency in its use. This individual must be positive and outgoing, and should have excellent communication and interpersonal skills, as this position requires a high degree of interaction with a diverse population of external clients, university personnel and the general public. This individual will be customer-facing and must have a customer service orientation and problem-solving skills.
This is an extra help, 25-hour per week position. Hours can be flexible, but are generally within business hours during the business week. Flexibility is required as hours are subject to change based upon client needs and staff schedules. Some evening and Saturday will be required Business attire is required at all times.
Description of Duties:
70% Sales Support Services: Provide assistance to the Rockford Outreach and Partnerships Manager and serve as their primary back-up in their absence. This includes the following responsibilities:
- Handle client inquiries, check availability, book and detail meetings/events, generate contracts, post inquiries in USI, run weekly set up reports for staff meetings, give building site tours that highlight the benefits of NIU Conference Centers and communicate all information to the Rockford Outreach and Partnerships Manager.
- Produce or edit various documents, such as reports, correspondence and presentations
- Send out reminders for return of contracts and banquet event orders.
- Review end of event details to confirm information in software is correct, file includes signed contract and signed BEO and ready for the billing manager.
- Ability to prepare and type correspondence and reports
20 % General support for
NIU
-Rockford. Provide assistance to clients, students, and the general public. This includes the following responsibilities:
- Greet clients, staff front desk as needed. Answer phone inquiries, faxing and copying of client materials, billing/posting of these charges to client accounts.
- Update brochure racks and restock as needed.
- Provide answers to general academic questions and direct inquiries to the appropriate academic units.
- Act as liaison for clients and contact appropriate staffs when needs are brought to your attention.
10% Special Project Assistance: This includes the following responsibilities:
- Provide assistance with projects related to Conference Center Client Activity, as well as Sales and Marketing initiatives.
- Reports, sending and monitoring client evaluation surveys
- Provide assistance with promotions and social media, including submission of photos about events and staff for the Conference Center Facebook page, and promotional emails/newsletters
- Provide assistance as needed with other projects related to division initiatives
Working Hours
10:00 am - 3:00 pm
Starting Salary
$20.00
Required Skills
High School Diploma
Preferred Qualification
Strong written communication skills and typing
Exceptional customer service
Strong verbal communication skills
Good with time management, organization and attention to detail
Proficient in Microsoft Office Suite
Problem solving skills
Exhibits good judgement
Extremely reliable and dependable
Exceptional customer service
Strong verbal communication skills
Good with time management, organization and attention to detail
Proficient in Microsoft Office Suite
Problem solving skills
Exhibits good judgement
Extremely reliable and dependable
Posting Date
04/07/2023
Closing Date
06/01/2023
Materials
Background Check Required
Yes
Special Instructions for Applicants
Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including the employment dates and duties for all positions held.
Current NIU students carrying six or more hours are not eligible for extra help employment.
Employment is contingent upon your passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
EEO Statement
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.
The following person has been designated to handle inquiries regarding the non-discrimination policies:
Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
TitleIXCoordinator@niu.edu
815-753-5560
Visa Policy
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
ADA Accommodation
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu.
Safety Information
NIU provides annual reports on campus security and fire safety.
- Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy.
- Read the Fire Safety Report. Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy.
Quick Link
https://employment.niu.edu/postings/70373
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