Program Associate HIM Quality & Compliance Job at Children's National Hospital

Children's National Hospital Silver Spring, MD 20904

Job Information

  • Date Posted
    2025-04-10
  • Location
    Silver Spring, MD 20904
  • Job Title
    Program Associate HIM Quality & Compliance
  • Gender
    Both
Description
In collaboration with the Manager HIM & Revenue Cycle Compliance and HIM Supervisor, the Program Associate will support operations related to medical record management of PHI (Protected Health Information). The Associate will promote access to patient health information and appropriate utilization of services surrounding the EHR with HIPAA rules intact. Will support Enterprise Master Patient Index (EMPI) strategies and facilitate interventions. Will contribute to the development/revisions of policies and procedures to support the improvement of operations and customer service. Will contribute to operational performance goals on key file processing functions to ensure metrics are met. The program associate will support the manager and supervisor in tracking and auditing on regulatory standards as well as helping department initiatives align with Risk and Compliance priorities. Will communicate and coordinate with all levels of internal and external customers.
Qualifications
Minimum Education
Associate's Degree (Required)
Bachelor's Degree (Preferred)

Minimum Work Experience
2 years Project experience; HIM experience (Required)
1 year EHR Experience (Preferred)

Required Skills/Knowledge
Excellent analytical skills
Demonstrated proficiency using Microsoft Office including Excel
Excellent written and verbal communication skills
Strong organizational skills and problem-solving skills.
Ability to work on program objectives and meet deadlines
Ensure compliance with CNMC policies and procedures and regulatory standards.
Assist the HIM Supervisor and Manager in the development of strategies to improve the quality and security of the EHR.

Required Licenses and Certifications
Registered Health Information Administrator (RHIA) (Preferred)
AHIMA Credentials (Preferred)

Functional Accountabilities
HIM Program Coordination
  • Supports development of program management tools and workflows for the HIM department.
  • Ensure accurate reconciliation of e-files from divergent systems and monitor error queues for timely auditing and tracking purposes.
  • Assesses key program information and data for input into appropriate KPI metrics.
  • Perform quality assurance tasks related to third party vendor workflows.
  • Supports partner engagement efforts for documentation optimization, patient portal engagement, and other projects aligning with HIPAA standard operating procedures and policies, and working with cross functional teams including Legal, IT, Risk Management/Compliance.
  • Proactively anticipates, identifies, and facilitates resolution of potential project issues relating to medical record integrity and patient experience, by collaborating with the internal and external teams.
  • Support HIM quarterly reporting and workplan updates.
Administrative Support
  • Manage day-to-day administrative functions for the HIM Program such as organizing and maintaining department files and records, and performing complex clerical duties and analytics.
  • Routinely coordinate and facilitate solutions with internal and external organizations, third party vendors, patients and families.
  • Serve as a communication link to other CNHS departments and foster positive professional relationships

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

Safety
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Primary Location : Maryland-Silver Spring
Work Locations : Dorchester 12200 Plum Orchard Dr Silver Spring 20904
Job : Allied Health
Organization : Finance
Position Status : R (Regular) - FT - Full-Time
Shift : Day
Work Schedule : 8:30am - 5pm
Job Posting : May 9, 2023, 2:39:10 PM



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