In this role, a Program Coordinator will provide care coordination through conducting welcome calls for new patients, tracking patients through their care plans, and communicating directly with referring providers. The Program Coordinator will support for accreditation needs, program improvement initiatives, and assessing program performance. The Program Coordinator is responsible for program awareness through managing the website, social media channels, external communication letters, and community engagement.

Essential Job Functions:

• Coordinates pre-visit overview call with all new patients and provides educational materials in advance of their initial visit.
• Partners with clinical team to ensure coordination of patient care services, including scheduling appointments, arranging testing, ensuring preoperative tasks are completed, and coordinating with other health care providers.
• Serves as ongoing point of contact and coordination during the surgical evaluation process.
• Maintains workflow list with patients after surgery to ensure timely follow-up care and follow-up sleep testing.
• Supports the daily operations of the clinical program, ensuring that all activities are carried out in a safe, efficient, and effective manner.
• Sends letters to referring providers directly after patient visits.
• Collates video and clinical data materials to assemble patient presentations after sleep endoscopy exams for surgical treatment plan visit.
• Meets with patients in clinic and travels to different UCM locations on an as needed basis.
• Serve as a central communication point to clinical program staff (e.g. nurses, APPs, housestaff).
• Know and practice the University of Chicago Medical Center’s Pride Values and Patient Centered Care Definition and Principles.
• Oversees maintenance of website.
• Manages social media accounts and posts new content weekly.
• Participates in community engagement to foster program awareness.
• Develop internal and external communications including presentations, correspondence and other written materials.
• Partners with Business Development to establish and maintain referral relationships.
• Assist in developing strategic documents and plans in coordination with Surgical Director and Service Line Leadership.
• Helps coordinate educational events and materials related to the Sleep Surgery program.
• Project manages efforts to obtain/maintain program accreditation and any improvement initiatives.
• Serves as a liaison with accreditation organization.
• Monitors program key performance indicators via pulling various reports, making recommendations for improvement as needed.
• Receives feedback from patients/care team and implements changes as appropriate. Assists in the development and implementation of clinical program goals and objectives.
• Maintains and provides regular reports on patient outcome data in clinical sleep database.
• Maintains accurate and up-to-date clinical program records, files, and documentation
• Performs other duties as assigned.

Required Qualifications:

• A bachelor's degree from an accredited body
• Ability to organize and think independently with orientation to deadline and detail, project management
• Excellent verbal and written communication skills
• Ability to handle stress in a fast-paced environment

Preferred Qualifications:

• A master's degree from an accredited body
• 3-5 years of experience in a clinical setting
• General working knowledge of PC. Excel, Microsoft Word for windows, OASIS and EPIC

• 
  Job Type/FTE: Full Time (1.0 FTE)
• Position Details: Shift: Days – 8 hour shift
• Unit/Department: Neurosciences
• CBA Code: Non-Union

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days – 8 hour shift
• Unit/Department: Neurosciences
• CBA Code: Non-Union

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