Program Manager, Federal

The Elevator Pitch: Why will you enjoy this new opportunity?

The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you’re connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. The global VMware Professional Services Organization influences the success of each VMware implementation. The Professional Services team is dedicated to the success of the customer and their digital strategy.

As a Professional Services, Federal Program Manager, you will manage a portfolio of engagements and/or multi-phased projects, often for a single Federal customer, achieving higher satisfaction and account retention. You are our single point of contact for the entire program of work. Professional services cannot succeed without you!

*** This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil, and therefore any offer will be contingent upon verification of both of these requirements.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• You will use your project and program management experience to plan, coordinate, track and manage program portfolios to successful completion. You are responsible for orchestrating program delivery to ensure projects/work streams are delivered and executed in alignment with the overall program plan, customer outcomes, and customer satisfaction.
• Your financial forecasting and revenue recognition responsibilities will have a direct impact on the financial success of VMware each quarter.
• With your knowledge in cloud infrastructure, technical & business mobility, and virtualization, we count on you to take highly complex enterprise level projects/programs with multiple phases, interrelated work streams, and different stakeholders and manage it holistically.
• You will aggregate project/program level project plans including charter, scope, work breakdown structures, estimates, resource plans, budget, schedule, open issues, risk assessment, management, and mitigation plans.
• Within 60 days, you are expected to develop and maintain relationships with top decision makers and key clients, coordinate, track and manage projects using waterfall and agile methodologies, and manage program risks taking corrective action when needed.
• Within 90 days of employment, you will be able to determine project classification and governance structure, handle project escalations and decisions per governance structure, and manage project portfolio using a tailored governance dashboard.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Direct and monitor work efforts daily, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately.
• Follow VMware’s project management methodology and ensure that projects adhere to the defined methodology and stage gate process.
• Communicate project/program status, schedule, budget, progress to date, risks etc. -to relevant sponsors and stakeholders.
• Monitor day to day interactions with executive clients.
• On a weekly basis you will assess and update the end of quarter delivery revenue for each project/program in your portfolio. The recognition of this revenue will be achieved by your timely submission and acceptance of timesheets or Milestone Completion Forms to our customers.
• Engage with Sales and Account teams to identify/drive account growth opportunities
• Highlight areas of improvement and recommend changes in methods, processes, and tools.
• Participate and lead aspects of the proposal development process
• Monitor and manage operational and customer satisfaction metrics / surveys (with Account / CS team)

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is Mike Woods, Senior Manager, in the America’s Federal Program Management Practice. They joined VMware ten years ago as a Project Manager and now leads a team of thirteen professionals delivering solutions that help our customers achieve desired outcomes.

Their management philosophy is to be a transparent and humble servant leader, supporting the team without micromanagement. They foster a collaborative, supportive, and inclusive environment.

The team is organized around the customer territories (Federal Healthcare, Civilian agencies, and Federal System Integrators – FSI’s).

Virtual Team meetings focus on knowledge sharing and comradery.

Independent responsibility and accountability are key as work schedules flex to meet the needs of our customers, while maintaining individual work/life balance.

Where is this role located?

Remote: this role is fully remote and can be done anywhere in the United States.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee Stock Purchase Plan
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community.
• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities.
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
• Wellness reimbursement and online fitness and wellbeing group classes

Apply Now - Let’s shape the future of what’s next together.

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Business Strategy and Operations
Subcategory: Project Management
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2023-04-19

VMware’s Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you’ll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world’s biggest brands do business. Where will your impact be made?

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.