Florida State University International Programs provides quality international learning environments where students are challenged to be learners, leaders, achievers, and contributors within a global community. International Programs is committed to providing opportunities for students to explore, perceive, and understand intercultural issues through engagement with global problems, international cultures, and foreign languages.

Visit international.fsu.edu to learn more about us.

Overview: This is a full-time position located in the International Programs Passport Office. The Immigration Coordinator will serve as the primary passport agent, executing applications for the general public. In addition, this position will work with a team who are responsible for the immigration (passport, entry requirements, and visas) of study abroad participants.

The Immigration Coordinator position will operate as the primary passport agent as most of their time will be spent accepting passport applicants. The Immigration Coordinator will be trained through the US Department of State (DOS) to follow DOS policies and procedures to execute passport applications and advise on the process. As such, this position is very customer service based. The Immigration Coordinator will be responsible for some office duties, which may include tracking packages, inventory, etc.

Passport applications must be taken to the post office and, therefore, requires this position to have reliable transportation/valid driver’s license.

In addition, this position will assist with advising and counseling International Programs participants on the immigration process by working with consulates, third-party services, and overseas staff. Responsibilities include the secure handling of passports and other sensitive documents and ensuring immigration compliance for students, faculty, and staff.

The Immigration Coordinator will assist in the International Programs recruitment efforts, such as tabling events or open house hours.

Prior passport or immigration experience is not required.

Please note: The U.S. Department of State requires all U.S. passport agents to be current US citizens and provide US citizenship evidence (US Birth Certificate, Naturalization Certificate, US Passport, Consular Report of Birth Abroad, etc.) to meet eligibility. Once hired, the passport manager will be required to complete the US Passport Agent Training successfully.

Bachelor's degree; or a high school diploma and four years of professional experience.

(Note: a combination of post high school education and experience equal to four years.)

• Ability to demonstrate effective customer service skills.
• Ability to perform accurately in a detail-oriented environment.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to demonstrate problem solving skills.
• Strong commitment to the principles of diversity, equity, and inclusion.
• Experience with applicable computer applications including Microsoft Office suite and basic computer functions.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range: $36,060 - 40,000 commensurate with experience and education.

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Please upload a cover letter and resume. Be sure to indicate all work experience in the application process in order to meet the eligibility requirements.

Please also submit the names and contact information of three professional references. References will not be contacted without prior notification of candidates.

This is an A&P position.
This position requires successful completion of a criminal history background check.

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.