The California State Lottery is looking to fill the role of a Program Technician in our Customer Service Contact Center (Sacramento, CA).

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• Generate supplemental funding for education. Each year the Lottery contributes approximately $1.8 billion. We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

Job Description and Duties:

Under the general supervision of the Supervising Program Technician II, in the Customer Service Contact Center, the Program Technician I provides customer service using a telephone on a wide variety of lottery-related issues to all Lottery customers including internal staff, players, retailers and the general public. This position requires knowledge of all Lottery products including but not limited to Lottery Scratchers® and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations. Serve as a designated bilingual Program Technician for the Customer Service Center. Provide service to Spanish-speaking customers and retailers in person, by conducting calls, and writing correspondence in Spanish.

Work is conducted in climate-controlled office setting.

Desirable Qualifications:

• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively with teams
• Experience delivering superior customer service
• Strong organizational and time management skills
• Ability to interpret and apply specific rules, policies, and procedures.
• Ability to professionally interact with internal and external customers
• Excellent job performance
• Detail oriented
• Bilingual

Job Type: Full-time

Pay: $2,917.00 - $3,920.00 per month

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.