PM Coordinator or PROJECT MANAGER

Full Time, Hybrid position

Quick summary

• We're looking for a full-time hire.

• This is a hybrid position on two levels;

• In office: 3 days in office, 2 days remote per week. NOTE: Require first 120 days in office full time (5 days per week).

• Growth path: Potential to grow into either project management OR client experience role.

• 1-4 years of project management experience with a preference given to those with some digital and/or agency experience. An even higher level of preference given to someone who showcases great common sense, humility (team-first attitude) and a good level of self confidence. Title level and pay will commensurate with experience.

• We're interested in independent, motivated, self-guided, proactive individuals that lead with positivity and thrive both within and outside of a team environment.

• Competitive compensation package that includes great health and other benefits.

• You will report directly to Director of Project Management, assuring excellent mentoring and potential for quick growth.

Job description

As a vital part of the SSDM team, your main responsibility will be to lead projects through various phases of writing, design, and execution, working with the customer experience managers, creative and production/performance teams to assure ability, comprehension and clarity. Your main objective is to plan out, prepare, coordinate and monitor all assigned projects during their life cycle within the agency (and occasionally via outside vendor resources).

You will work on a variety of project types, supporting and reporting directly to the Director of Project Management. There will be heavy interaction with our internal team and you will sit in on occasional client-facing meetings. No client presentation/interaction will be required initially, but is something you would be expected to grow into.

You will be working with various digital tools like Wrike (project management), ZenDesk, Bamboo and Google Workspace.

A quick overview of what you will be doing daily/weekly/monthly:

• Ensuring all parts of assigned client projects are recorded, tasks are assigned with timing and estimated hours to complete (organized) and that the project continues to progress according to predetermined milestones and deliverable dates; you will primarily using Wrike (as mentioned above) for assigning work and project tracking
• Participating in assigned project meetings, taking notes, contributing guidelines and distributing meeting minutes (with decisions and action items) to all vital participants
• Assisting in assigning detailed project tasks to relevant parties and checking in for status updates
• Working with leadership of other departments to forecast issues and address delays
• Reporting project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans

Overall Responsibilities

• Juggle multiple projects and priorities simultaneously
• Asking questions when you are not sure
• Liaise with leadership/management and, ultimately, clients to identify and define project requirements, scopes, and objectives
• Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined hours
• Facilitate highly effective meetings via timed agendas, meeting minutes and more
• Assign detailed roles and tasks to dedicated team members (working with CX)

Who are you?

We are searching for a person who possesses a personality and skill set (in that priority order) that fits our team and aligns with our core values. This person must have empathy to offer support to both our clients and our team. They must be assertive enough to adequately communicate any potential issues and make the needed individuals listen/hear them, as well as do whatever else is required to keep the project life cycle in check. We are considering those with a range of experience both within and outside of a digital agency environment.

You are;

• Organized and have serious multitasking skills
• Detail-oriented, even under pressure
• A strong time manager with the ability to regularly meet deadlines

• Polished and professional
• Autonomous and responsive, but also eager to learn
• A concise, effective communicator who solves problems by taking matters into your own hands, if needed. You are often described as a doer with great interpersonal skills.
• Transparent and honest and don’t shy away from disagreements - this is paramount. We believe that respectful honesty is the key to building great teams that grow as individuals and as a collective.

Skills and Qualifications

• Bachelor’s degree in marketing or business administration preferred, but will consider commensurate experience
• Some experience with successful client communications
• Proven success in a corporate setting, working with various levels of management
• Strong written and verbal skills. Bonus if you have some experience in presenting to a business/client setting
• Google G Suite experience a plus
• Experience in Wrike or other project management software would be a big bonus

About us

We are a 15 yr old integrated full-service digital agency who serves as a strategic partner to most of our clients. Focusing on their customer journey, we aid them in achieving significant growth as quickly as possible. Our solutions for each client are unique. No cookie cutter solutions in our tool belts. This highly effective approach has us growing quickly.

We are in the midst of some growing pains that will likely be around for a bit (impossible to say how long, as we just keep growing!). We feel fortunate to be experiencing them and are looking for team members who thrive in just such a growth environment. All of our work days aren’t long ones, but when the work calls for it, we are dedicated to digging in and getting it done (no unplugging from the task or team just because the clock hit a number).

We have won “Best and Brightest” company to work for in Detroit for 5 years running and took home the national award for the entire USA in 2020 and 2022. If you have worked at big agencies or companies where you didn’t feel heard or valued, this could well be the place for you. We are still at the size where every member of our team can make a significant contribution and difference…if they are willing to step up, speak up and take action. We are a strengths-based (Clifton) organization that focuses on what you can do and helps you maximize that for your greatest on-the-job satisfaction. We are also an agency that believes the strongest teams are those that work together face-to-face. Though the position will ultimately be allowed a degree of hybrid (mix of remote and in-office), we want you to be in the office with us every day for the first 60 days. To us, it’s the best way to shorten the learning curve and heighten the sense of team.

Our values

G.A.P.S. - It creates a chasm between us and our digital marketing competitors

Growth - We grow ourselves to grow others

Accountability - We empower every team member with ful faith in their dedication to the very best outcomes

People - We put them first…and we consider our client partners part of our “people” collective

Solutions - We are focused on what is possible

If these values pique your interest, please meet with us to learn more about how they live in our daily work lives.

Hiring process