The Project Manager, Special Projects will play a key role in managing regulatory and strategic projects impacting operational and financial initiatives across the organization. This individual will be responsible for project and program management for priority initiatives impacting Access, Transformation, Revenue Cycle and other special projects, as assigned. This includes project planning, tracking progress and status against milestones, reporting to relevant leadership groups, and convening stakeholders from across functions to execute assigned initiatives. In this role, the Project Manager will display astute leadership serving as an internal consultant who leads the implementation of regulatory requirements, process improvement and redesign projects. The incumbent will also maintain ownership of priority initiatives ensuring compliance with key performance indicators and communication with leadership and other key stakeholders. This position requires strong organizational and communication skills, and knowledge of hospital operations impacted by patient financial functions, including both patient-facing and back-end workflows. This position reports to the Executive Director of Access and maintains a matrix relationship to Executive Director of Revenue Cycle.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

• Bachelor’s degree in business, healthcare administration, finance or related degree required.

• Master’s degree in Healthcare Administration, Business Administration or relevant degree is preferred.

• Knowledge of access and revenue cycle functions (both patient-facing and back-end workflows), government and managed care/commercial payer requirements in acute and ambulatory settings highly desirable.

• Formal Project Management certification preferred (CAPM, PMP, or higher)

• A minimum of three years consulting experience in a healthcare setting performing similar duties and functions is required. Sound and proven analytical and project management experience is preferred.

• Experience in process and performance improvement at hospitals and /or physician practices.

• Problem solving and root cause analysis experience is required.

• Analytical ability is required to design highly complex clinical operations and financial systems and programs in performing various analyses and summarize the data for problem-solving purposes.

• Familiarity with electronic health records (ex: Meditech, eClinicalWorks, Epic etc.) and related business intelligence tools for self-service analytics (ex: Tableau, Power BI, etc.).

• High level of competency with Microsoft Office products including PowerPoint and Excel is required.

• Prior experience facilitating presentations to all levels of the organization is required.

• Superior written and verbal communication skills along with strong project management skills are required.

• The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required.

• Knowledge of state and federal regulations impacting healthcare financial operations is useful.