Do you want to play a role in global commerce?

As a Property Coordinator, also known as Real Estate & Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best in class service to customers in 18 million square feet of industrial buildings in the Cincinnati Market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations.

What's needed in order to do that:

• Provide operational and communications support to enable the CET to dedicate more time to meeting their customers' needs
• In partnership with the CET, must be able to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services to align them to customer needs (Prologis Essentials, etc.)
• Manage customer support requests
• Maintain customer financial and payment information and provide actionable insights for the CET
• Manage and maintain vendor contracts and payments
• Provide logistics support related to move-in, move-outs, showings, and vendor bidding process
• Assist with the collections process and default proceedings.
• Prepare annual payment schedules for tenant distribution
• Review and post monthly rent charges.
• Enter work order tickets and process accounts payable in various programs
• Work with property manager, maintenance technician, and vendors to coordinate the completion of work when maintenance requests are received.
• Assist with tenant relation activities (appreciation event, renewal gift, tenant surveys, etc.).
• Assist with property inspections.
• Attend vendor and tenant meetings at the properties.
• Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Establish and maintain electronic detailed files for all tenants and properties.
• Ensure vacancies/marketable spaces are up to Prologis standards.
• Partner with other departments to resolve property management issues.
• Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.
• All other administrative duties as assigned by the supervisor

Tell us if you're ready.

• Requires a High School Diploma or General Education Degree (GED) plus three years' experience in administrative role or related field and/or training.
• 1-3 years of real estate experience required.
• Requires a valid driver's license and the ability to travel to multiple properties.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• Good mathematical and analytical skills.
• Must be able to consistently maintain a professional demeanor.
• Ability to carry out specific oral and written instructions.
• Meticulous attention to detail and accuracy.
• Execute responsibilities with a sense of urgency and follow-through.
• Ability to collaborate with operations, accounting and leasing team members to complete various projects and assignments.
• Excellent customer service and interpersonal skills. Proven ability to communicate via email with customers, vendors, and the Prologis team.
• Ability to use computer software and web-based applications.
• Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy. Ability to organize and prioritize work assignments to meet deadlines.
• Proficient knowledge of Yardi and Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and approach.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and
• documentation.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.