Quality Manager Job at Sentara Healthcare

Sentara Healthcare Chesapeake, VA 23320

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Keywords: Indeed, Talroo-Allied Health, Monster

-Perform analysis of all data into, out of, and within data repositories in support of Shared Services processes -Identify and quantify quality issues within the organization and assist in the development plans to address performance issues -Guide, mentor, and instruct MOT as they perform data analysis -Present results from reporting/ data to Leadership -Coordinate and manage External audits and results -Support regular Shared Services processes specific to area of support and ad hoc requests to support Internal and External auditing -Monitor the quality of data submitted for KPIs and performance reporting -Supports the maintenance of the policies and procedures -Develop, document and perform testing and validation as needed -Assist in development, documentation and testing as needed -Work with SMEs to develop business rules that support the Shared Services processes -Overall oversight of projects, development of project plans and timelines -Facilitate discussions between Shared Services team and customers as needed -Team Coordinator serves as a resource and strategic partner for Customer Operations/external departments. -Team Coordinator is a leadership role - managing day to day operations & MOT -Oversight of professional development/development plans for MOT Bachelor's Degree in related major required. Related experience is in one of the following areas required, Operations, IT or Reporting. Applicants who do not have their Bachelor's Degree will be required to sign a Bachelor's Degree Agreement committing to successfully obtaining their Bachelor's Degree within 5 years of Hire Perform any other job related instructions as requested.
  • Perform analysis of all data into, out of, and within data repositories in support of Shared Services processes
  • Identify and quantify quality issues within the organization and assist in the development plans to address performance issues
  • Guide, mentor, and instruct MOT as they perform data analysis
  • Present results from reporting/ data to Leadership
  • Coordinate and manage External audits and results
  • Support regular Shared Services processes specific to area of support and ad hoc requests to support Internal and External auditing
  • Monitor the quality of data submitted for KPIs and performance reporting
  • Supports the maintenance of the policies and procedures
  • Develop, document and perform testing and validation as needed
  • Assist in development, documentation and testing as needed
  • Work with SMEs to develop business rules that support the Shared Services processes
  • Overall oversight of projects, development of project plans and timelines
  • Facilitate discussions between Shared Services team and customers as needed
  • Team Coordinator serves as a resource and strategic partner for Customer Operations/external departments.
-Team Coordinator is a leadership role - managing day to day operations & MOT
  • Oversight of professional development/development plans for MOT

Bachelor's Degree in related major required. Related experience is in one of the following areas required, Operations, IT or Reporting. Applicants who do not have their Bachelor's Degree will be required to sign a Bachelor's Degree Agreement committing to successfully obtaining their Bachelor's Degree within 5 years of Hire

Perform any other job related instructions as requested.

  • Bachelor's Level Degree
  • Related 3 years
  • Complex Problem Solving
  • Coordination
  • Critical Thinking
  • Judgment and Decision Making
  • Mathematics
  • Mgmt of Financial Resources
  • Mgmt of Staff Resources
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Monitoring
  • Process & Systems Analysis
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Systems Analysis
  • Technology/Computer
  • Troubleshooting
  • Writing
  • Active Learning
  • Communication



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