Reception Concierge-Indigo Online Job at MultiCare Clinics

MultiCare Clinics Issaquah, WA

Job Details

Job ID: 119826
Location: Issaquah, WA
Entity: MultiCare Clinics
Category: Clerical/Admin Support
Specialty: Not Applicable
Department: Virtual Health
Employment Type: Full-Time Regular
FTE: 0.9
Primary Shift: Day
Work Schedule: Day
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org

Position Summary:
The Receptionist Concierge-Indigo Online supports Indigo Online by performing essential patient registration, identity validation, charge capture, other pre- and post-service duties. They will be the first point of human contact to many Indigo Virtual customers, necessitating a customer-oriented mindset that walks patients through sign-up and visit scheduling processes with ease and patience. This position also assist the broader Indigo Health team with other front office-related tasks. This role will work closely with our Indigo Virtual providers and Indigo Health’s Central Business Office. Work situations are a variety of functions requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. This position requires a highly collaborative approach to patient services, including coordination with other system urgent care centers, shifts ranging from 6-12 hours.

Minimum Requirements:
Minimum of 2 years of customer service experience in a health-related field, preferred

Education/Licenses/Certifications:
AA/AS degree preferred, or on-the-job related experience

Compensation Range:
M11 -Min: $18.38-Max: $26.46




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