One of California’s leading educational service providers, FLEX College Prep, is seeking an Operations Coordinator to service our diverse client base by supporting academic and counseling programs and center operations. This position will report directly to FLEX’s Operations Supervisor. Training is provided.

What we're looking for:

• Bachelor’s degree
• 1 or more years of previous operations and project management experience
• Proficient in G-Suite and communication and collaboration tools such as Zoom and Basecamp
• Strong problem-solving and analytical skills
• Strong verbal and written communication skills with clients and colleagues
• Proven interpersonal communication and organizing skills to coordinate program activities
• Ability to develop and implement operational procedures and policies
• Deadline and detail-oriented
• Availability to work Tuesday to Friday 11:30 am - 8:30 pm and Saturday 8:30 am -5:30 pm

What we’d love but don’t need:

• Familiarity with the college admissions process

What you’ll do:

• Work closely with team members to set and/or implement policies, procedures, and systems and to follow through with implementation
• Coordinate and maintain center operations by welcoming center guests, maintaining student files and gradebooks, ordering supplies, and cleaning
• Monitor day-to-day operations, while tracking and reporting on program performance and recommending actionable improvements as necessary
• Communicate with current and potential clients regarding inquiries, concerns, and requests via phone, email, and in person
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Support marketing and business development by attending and participating in FLEX webinars, seminars, and other events.

Where you’ll do it:

• Northern California: FLEX Los Altos or FLEX Fremont

What we’re excited to give you:

• Competitive salary: $20 - $22.50 per hour
• Opportunities for rapid growth and merit-based promotion
• 3 weeks paid time off
• Paid company holidays
• 401(k) retirement savings plan
• Subsidized medical, dental and vision insurance
• Discounts for FLEX services
• Free food. Getting out of bed can be hard - coffee’s on us!

Why FLEX?

We at FLEX know that teaching and consulting are opportunities to build relationships. Our team understands that each student has a unique background and a unique set of challenges and goals; we work closely with families to help every student overcome those challenges and achieve those goals. In an increasingly crowded industry, FLEX leads through integrity.

FLEX has provided admissions consulting, standardized test prep, tutoring and enrichment services for pre-collegiate students since 2001. Our team members offer a nuanced understanding of colleges and their admissions philosophies and give thorough, step-by-step guidance in all areas of the application process. They provide personalized instruction to raise grades and scores and expand students’ knowledge beyond what’s covered in a typical textbook or classroom.

For more information about FLEX, visit our website at www.flexcollegeprep.com.

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fremont, CA 94539: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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