Position Summary:

The receptionist’s primary role is to answer, screen, and redirect incoming phone calls, greet and welcome guests as they arrive at the office, direct visitors to the appropriate person and office, provide basic and accurate information in-person and by phone, and clerical duties as assigned. The receptionist must be able to multi-task and provide a positive personality to guests, customers, co-workers.

Licenses / Certifications: High School Diploma or GED

Reporting Relationships: The receptionist reports directly to the Customer Service Representative Supervisor, Office Manager

Required Skills:

Language Skills – Ability to read business correspondence, notes and procedure manuals. Ability to interact tactfully and positively with Arrow staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Arrow employees. Skills in written, oral, and non-verbal communication.

Mathematical Skills – Be able to add, subtract, multiply and divide with whole numbers and decimals. Be able to read time on a clock, operate a schedule, use a map

Reasoning Skills – Possesses sufficient deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.

Technology Skills- Experience with a variety of computer programs to include ServeSuite, Microsoft Office, Slack, working knowledge of various applications and general office equipment as postage machine, fax machine, copiers, and time clock.

Customer Service Skills- Communications with employees, customers, and co-workers in professional and courteous manner, maintain professional image of oneself and the organization, exude a positive attitude and work ethic, ability to follow company policies, procedures, and handbook guidelines.

Physical & Sensory Demands: Fair general health and stress coping ability is required.

Position requires the ability to clearly and effectively communicate with all stakeholders (customers, peers, and other team members) as needed for assessment, intervention, and professional development. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception. While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions:

The individual spends over 95% of his/her time in a well-lit, temperature-controlled environment with varying exposure to noise. The position has limited exposure to noxious smells from cleansing agents.

Exposure Risk: The normal routine involves no exposure to blood, body fluids or tissues.

Key Performance Functions:

Operating with a “one company” mindset and interact effectively with employees and customers across the organization to achieve results. This is a team and no one duty falls on one specific scheduler.

• Answer, screen, and redirect incoming phone calls with a pleasant personality.
• Greet and welcome guests as soon as they arrive at the office in a positive manner.
• Direct visitors to the appropriate person and office.
• Provide basic and accurate information in-person and by phone regarding services, account information and other assigned tasks.
• Receive, sort and distribute mail/deliveries.
• Receive and sort daily paperwork from field technicians.
• Deal with emergencies in a timely and effective manner.
• Ensure reception area is presentable and all necessary material is available.
• Make any necessary notes in customer’s accounts that is pertinent to a problem or a concern.
• Communicate complaints with management.
• Answer incoming phone calls from potential customers and explain service or help get them scheduled.
• Answer the phone within three rings.
• Take payment information over the phone
• Assist with any other projects assigned from a manager/owner.

Fiscal Responsibilities: Maintain highest level of confidentiality in regards to customer account information, billing and credit card information.

Safety: Provides an environment conducive to safety for visitors, and staff. Assesses the risks for safety and implements appropriate precautions. Complies with appropriate and approved OSHA safety standards.

Conservation of Resources: Demonstrates an understanding of costs and financial support as they relate to quality and efficiency

Other Duties as Assigned:

Performs other duties as assigned to support the overall effectiveness of the department.

Job Type: Full-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Baton Rouge, LA 70817: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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