Regional Leader of Training - Los Angeles, CA Job at Raising Cane's
Overview:
Restaurant Training Responsibilities
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Responsibilities:
The Regional Leader of Training supervises a team of Area Leaders of Training who are primarily responsible for the delivery and implementation of effective training systems at Restaurants. The RLT is the Subject Matter Expert [SME] for all Training systems for Regional and Area Business Units. The RLT supports the Vision and Mission by promoting a Training culture and providing guidance and expertise regarding Training & Development opportunities to the Restaurant Teams.
Restaurant Training Responsibilities
- Support execution of all MIT training processes and procedures in Training Restaurants
- Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations
- Conduct and document Training Restaurant visits with Area Leaders of Training to evaluate Operational effectiveness and Training requirements
- Work through the Area Restaurant Training team to coach, train and develop Managers, Crewmembers, Certified Trainers and Bird Specialists
- Establish and maintain an environment conducive to onboarding, training and retaining Crewmembers and Managers
- Partner with Business Unit Leaders to plan for HIPO development at all levels
- Ensure the highest levels of training standards are upheld at all Raising Cane’s Restaurants
- Partner with Operations leadership to recommend and implement training solutions based on gaps
- Serve as in-Restaurant Subject Matter Expert for training related questions and needs
- Manage and assess Regional ServSafe compliance
Business Unit(s) Support
- Lead, coach and develop a team of Area Leaders of Training to achieve set objectives
- Be the Subject Matter Expert for Restaurant Training for the Regional and Area Business Units
- Provide feedback to Area Leaders of Training on execution of functional job responsibilities and oversee their performance
- Lead the Screening, Hiring and Onboarding of Area Leaders of Training
- Support Area Leader of Training staffing, bench strength and build succession plans based on determined needs
- Help establish and maintain an environment conducive to learning within the Area Training Team
- Review Period, Quarterly and Yearly results to identify gaps and support training plans to address
- Support the execution of BU Team Training, Onboarding and Development plans
Training Functional Support
- Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training
- Implement training and development coursework, programs, and systems as needed
- Partner with the Training & Development and Restaurant Excellence teams to ensure training programs and materials are effectively implemented
- Own execution of HIPO, Restaurant Partner and Area Leader Development Programs as prescribed
- Actively review and provide feedback on all training systems in development
- Provide observations, evaluations, and feedback on training effectiveness
Position / Role Requirements
- Acts as a role model and consistently represents & lives Cane’s Values and “How We Do Business” standards
- Required to live within assigned Region (Home Base or Regional Office Base as assigned)
- Ability to Travel 50 – 75%; car and/or air travel
- Ability to lead, motivate, and empower a Team
- Excellent interpersonal and communication skills
- Ability to recognize problems, set goals and convert plans into action
- Exercises good judgment in decision making
- Open to feedback and to self-improvement
- Holds self accountable for high personal standards of conduct and professionalism
- Excellent speaking and presentation techniques
- Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
- Superior organization and follow-up skills
Qualifications, Experience & Education
- College degree required
- Training certifications desirable
- Must be 18 years of age or older
- Minimum 5 years Restaurant Operations experience in quick service or fast casual preferred
- Previous field training experience required, minimum 5 years preferred
- Led a team of direct reports
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
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