Registrar & Volunteer Specialist Position Description, 20 hours per week

Summary Description: Manages all registrations and reservations for Cope Environmental Center. Maintains volunteer records and coordinates all volunteers to meet CEC’s needs.

Reports to: Operations Director Status: Non-Exempt

Responsibilities: Following are the general areas of responsibility for the position. Details of responsibilities will be established as needed for specific projects by the Executive Director.

Front Desk

· Oversees front desk and phones as assigned.

· Manages gift shop sales during shift.

· Provides high-quality guest interactions and experiences. Constantly portrays an attitude of cheerfulness and willingness to serve others.

· Gives impromptu instructions and tours when necessary.

· Assist management staff with general administrative duties.

· Serve as backup to Amazing Space Manager

Registrar

· Accurately sets up and collects all required information for the various programs and events offered by CEC.

· Coordinates and accurately schedules all program registrations, field and group trips.

· Works with appropriate members of staff before and during the scheduling process.

· Maintains an accurate master calendar, including public programs, rentals, events, internal staff meetings, important dates, and more.

· Interfaces with Operations Director to ensure accurate invoicing.

· Provides accurate usage reports on a monthly, quarterly, and annual basis.

Volunteer Management

· Schedules volunteers and ensures coverage for field and group trips, special events, land stewardship projects, facilities and grounds, and administrative needs.

· Maintains a rolling land and education signup list with the support of other staff.

· Recruits, onboards, facilitates, and recognizes volunteers through a formal volunteer recruitment program.

· Plans and implements regular volunteer recognition, including a formal ceremony annually.

· Collaborates with Amazing Space Manager and Executive Director to manage scheduling, recruiting, and retention of special event volunteers.

· Serves as the point of contact for volunteers during assigned special events.

· Manage volunteer communications, including Facebook group and newsletter, email, and phone calls.

· Coordinate the revision, creation, and distribution of volunteer materials.

· Maintains the record of the organization’s volunteers using Bloomerang and other tracking tools.

· Serves as a single point of contact for updating volunteer contact information, availability, and desires.

All other duties as assigned.

Qualifications/Training/Education:

· Demonstrate commitment to the mission of Cope Environmental Center.

· Represents CEC in the most positive manner with all people, personally and professionally.

· Goal-oriented and driven.

· Creative and energetic with strong public and human relations abilities.

· Ability to communicate with diverse groups of people and establish and grow strategic relations.

· Exceptional organizational and communication skills.

· Ability to coordinate multiple tasks and projects simultaneously.

· Demonstrated working knowledge of personal computers, appropriate software, general office equipment, and educational media equipment.

· Ability to access, input, and retrieve information from a computer for word processing and database information.

· Extremely important to work cooperatively with others.

Cope Environmental Center is proud to be an equal-opportunity employer. Our policy and philosophy is to provide equal employment opportunities to all qualified applicants and employees without regard to their race, sex, religion, color, national origin, citizenship, pregnancy, disability, age, sexual orientation, gender information, marital status, ancestry genetic information, military status, political belief or any other basis prohibited by law. We also prohibit harassment against any of our employees or applicants for employment based on any of these protected categories.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Centerville, IN 47330: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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