Job Summary

The Patient Registration Clerk is responsible for are responsible for greeting patients, collecting demographic information, admitting and discharging patients, managing hospital forms, presenting financial options to patients, processing payments, and balancing cash drawers while maintaining confidentiality, professionalism and ethics continuously.

Duties and Responsibilities

Under the direction of the Lead Registration Coordinator, the Patient Registration Clerk is responsible for identifying the best method to schedule, admit and discharge patients through the hospital. These responsibilities include but are not limited to:

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Utilizes insurance verification tools to accurately verify patients’ insurance/financial information
• When scheduling appointment, the Patient Registration Clerk screens patients for updated demographics, new patient visits or update registration and informs patient of adequate information that must be presented at time of visit.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Receive insurance co-pay payments and post amounts paid to patient accounts.
• Schedule and confirm patient appointments
• Answer telephones and direct calls to appropriate staff
• Ability work in a fast-paced environment
• Protects patient confidentiality, making sure protected health information secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Assist with daily patient flow in areas as needed.
• Verifies patient by reading patient identification.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
• Able to rotate weekends, holidays, and shifts and center location according to company needs.
• Participates in meetings of staff and department meetings.
• Shares acquired knowledge and learning.
• Consistently reports for duty on time.
• Keeps patients information private and limits conversation of a personal nature in patient’s presence.
• Degree of teamwork and cooperation with personnel from other departments.
• Check medical records and follow up obtaining missing results prior to patient’s appointment.
• Greets patients at all times using AIDET principles. Escorts patients to the location of procedure being performed.
• Demonstrates a high level of accuracy during the registration process without compromising quality of care.
• Consistently refers uninsured and underinsured patients to financial assistance.
• Efficiently utilizes computer applications pertaining to EHR and collections.
• Maintains focus on patient safety and quality as hallmarks of the design and reporting capabilities of the EHR.
• Must have general familiarity and provide user support on other essential within the Registration Department including Microsoft Office applications as needed.
• Implementation of Joint Commission, CMS, and State facility guidelines and standards.
• Collaboration with nursing peers, the interdisciplinary team and others who influence healthcare.
• Creation of an environment and culture that enables the facility to fulfill its mission by meeting or exceeding its goals, conveying the facility mission to all staff, holding staff accountable for performance, motivating staff to improve performance and being responsible for the measurement, assessment, and continuous improvement of the department.
• Knowledge of medical terminology;
• Knowledge of medical and professional ethics and patient privacy rights.
• Must be able to communicate thoughts clearly, both verbally and in writing.
• Must have critical thinking and problem-solving skills.

• General computer skills, including but not limited to: Microsoft Office, information security, electronic medical documentation, and email.

Professional Development

• Show evidence of continuing education in the area of Registration, HIPAA and Patient Rights and Ethics.

Professional Collaboration

• Provide services to current referral sources to assure their satisfaction and continued associations.
• Provide for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.

Additional Standards

• Serve on facility committees as assigned.
• Demonstrate a professional attitude and supports the objectives of the facility's customer-focused philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community, and referral sources.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance, and punctuality.
• Support facility-wide quality/performance improvement goals and objectives.
• Maintain confidentiality of facility employees and patient information.

Knowledge, Skills, and Abilities

• Must have excellent interpersonal skills.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct
• Participate in continuing professional development
• Skill in organizing and prioritizing workloads to meet deadlines.
• Skill in telephone etiquette and paging procedures.
• Knowledge of all code procedures.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers and physicians.
• Ability to analyze situations, evaluate data, recommend/implement courses of action that would improve the functioning of the systems/processes he/she is involved in.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and to maintain confidentiality of information.
• Ability to work as a team player.
• Ability to demonstrate tact, resourcefulness, patience, and dedication.
• Ability to accept direction and adhere to policies and procedures.
• Ability to work in a fast-paced environment.
• Ability to meet corporate deadlines.
• Ability to react calmly, professionally, and effectively in high-stress and/or emergency situations.

Physical, Mental and Special Demands

• Ability to work a minimum 40-hour week.

• Ability to sit for long periods, up to eight hours.

• Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone, typewriter, calculator, facsimile machine).
• Ability to see well enough to read charts handwritten and typewritten material.
• Ability to lift, push, pull, and carry up to 50 lbs. to move/transfer file boxes, data processing paper.
• Ability to stoop, kneel, and bend daily.
• Ability to reach, turn, and twist above and below the waist.
• Ability to stand and walk the facility
• Ability to handle a variety of repetitive tasks at a moderate level and work at a rapid pace.
• Prepared to handle electrical, mechanical or equipment emergencies.
• Other duties as assigned

Position-Specific Competencies:

• Results Driven
• Problem Solving/Analysis
• Teamwork /Collaboration Skills

Qualifications:

• High School Diploma or equivalent education
• 2 years’ experience in medical field required
• Basic Computer Skills
• Customer Service skills and training
• Maintain current knowledge and adhere to appropriate regulatory standards (i.e., Joint Commission, Medicare, Medicaid, and HIPAA).

Organizational Relationships:

Contacts/Interacts with Physicians, all staff, patients, and their families/visitors, regulating agency staff, volunteers, and vendors.