Responsible for the organization and coordination of the ER Registration Area, ensuring that adequate staffing is available 24/7. Leads and oversees the day to day operations and ensures that quality services and documentation are provided. Works closely with Staff, Physicians and Patients to ensure optimal customer and employee coordination satisfaction. Motivates, promotes, follows and encourages the Bon Secours Mission and Values.

Essential Job Functions

• Ability to create strong morale and create a team spirit while fostering an environment of cooperation, motivation and persuasion and flexibility.
• Assists the Director in the development of Patient Access Services policies and procedures
• Possesses strong oral and written communication skills that are clear and concise in a variety of setting and styles to convey information not only to employees but also upper management.
• Ensures quality auditing of work on all Patient Access personnel to include collection of demographic data, point of service collections and accurate insurance coding on a weekly basis.
• Responsible for supervision of ED staff engaged in patient registration activities and assures proper staffing according to daily operations to handle patient flow effectively.
• Evaluates employee's job performance and provides guidance through employee competence reviews and counseling in accordance with Human Resource Policy.
• Prepare and conduct Performance Improvement Plans.
• Conduct initial interviews for the purposes of selecting qualified candidates.
• Maintains personnel records
• Maintains the most current and updated knowledge of system applications, insurance plans and protocols, coding requirements and departmental policies and procedures. Relays current changes/updates of this information to all Patient Access personnel.
• Responsible for ordering department supplies while monitoring departmental expenses.
• Responsible for timely and correct statistical reporting to Director and facility.
• Ensures quality control of Patient Access database, and administers a QA process, reporting monthly to Director. Maintains accurate calculation in preparing reports.
• Provides a comprehensive training/orientation program to ensure compliance of policies and procedures through coaching, counseling and feedback.
• Allows motivated employees to grow, influences staff, and leads by example, including assisting professional growth opportunities.

Employment Qualifications

• High School graduate or equivalent with at least two years of Patient Access or medical experience
• Above average communication skills including comprehension, written and mathematical
• Develops and comprehends the basis of policies and procedures
• Ability to identify analyze priorities and solve problems
• Must have demonstrated expertise in insurance, managed care and federal/ state coverage.
• Professional demeanor both in dress and actions
• Efficient keyboarding and computer skills
• Outstanding customer service. Must have worked one year with the public
• Must be able to work under stress using tact and diplomacy.
• Must demonstrate the ability to work independently, problem solve and be able to resolve conflict.

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com