Description: Virtuoso Sourcing Group has new projects and is expanding its operations in Tempe. VSG is a national company, headquartered in Colorado specializing in Customer Support, Customer Retention, Collection Agency and Call Center activities. VSG supports large consumer services companies with customer support, collections, call overflow and customer contact load balancing. VSG also provides student loan rehabilitation support under a sub-contract with the US Department of Education.
Job Duties:

• Answer incoming calls and make outbound calls to answer customer questions and resolve customer issues.
• Provide an elevated level of customer service
• Maintain customer confidentiality
• Collecting payments when needed
• Work diligently and consistently through an 8 hour day
• Use computers, automated systems, and a variety of software
• Successfully complete training and retain information that is taught
• Maintain call quality and compliance
• Follow guidelines regarding goals, attendance, policies and procedures

Job Type:

• Full-time
• Monday-Friday, Day Shift
• 100% Remote
• Benefits (Dental, Vision, Medical)
• 401(k)

Requirements: Technology Requirements

• Desktop or laptop
• Operating system: Windows 10 or Windows 11 (no Chromebooks, Macs, etc…)
• Processor speed: Dual Core 2 GHz or better
• RAM: 4GB or better
• Hard Drive: 80GB or better
• Sound card
• Monitor 18 inches or greater
• Minimum Graphic Resolution: 1920 x 1080
• All peripherals must be wired (wireless keyboard, wireless mouse, or wireless headset are NOT allowed)
• Must have reliable high-speed internet
• 20MB download
• 10MB upload
• Router with an open physical network connection (No direct modem connections allowed. Must have a firewalled devise)
• Cable, Fiber, Broadband Internet ONLY - MUST be hard-wired! (ABSOLUTELY NO Wi-Fi or satellite-based service)
• Headset
• For this project, a wired audio and noise-canceling microphone device is required.
• We do require that you have an active, functioning webcam for the purposes of interview, compliance, quality assurance, and coaching or support sessions.

Job Type: Full-time

Pay: $12.80 - $15.00 per hour

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