Advocacy Solutions, LLC is a growing and diverse company. We help individuals throughout the United States receive Social Security Disability payments and veterans disability compensation.

Our growing team is looking for individuals who are self motivated, can work on their own in their own home, and are competitive. In this position you’ll take the lead role in delivering an outstanding customer service experience to our clients.

This position offers you an opportunity to earn great pay from the comfort of your home office. We offer competitive pay with 401(k), medical, dental, vision and other benefits, paid time off and company paid holidays.

Description of responsibilities:

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required experience:

• High School Diploma or GED required
• Associate Degree preferred
• Customer service experience required
• Telephone experience is required
• Minimum typing speed of 35 WPM
• Must be able to talk on the phone and type at the same time
• Excellent reading, writing, and verbal communication skills
• Must have your own internet and desk/work area
• Must pass a background check and typing test
• Must have a quiet area for a home office away from noise and distractions

Required skills:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Solid reading, writing, and verbal communication skills.
• Ability to sit for a long period of time.
• Must be proficient in the use of today's technology.