• Acts as first point of contact for routine customer requests and queries related to policy information, renewals and audits requiring extensive phone and email interaction with policyholders, agents and third parties.
• Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
• Coordinates request activities with various departments to ensure efficient and quality service including but not limited to Underwriting, Billing, Premium Audit, Claims.
• Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
• Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions.
• Identify gaps in workflow and make recommendations around improving processes.

Qualifications

• Business background with knowledge of basic Commercial polices
• Excellent written, verbal and interpersonal skills
• Ability to communicate with individuals at all levels within and outside the organization
• Proficient in MS Office software applications (Excel, Word, etc)
• Demonstrates effective organization and workload management skills
• Knowledge, skills and competencies as normally acquired through an associate's degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience
• Minimum of 1-2 years of relevant custoemr service or administrative experience
• Prior Call Center experiece preferred

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That?s why we provide an environment focused on openness, inclusion, trust and respect. Here, you?ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a ?Great Place to Work? by Great Place to Work� US for the past several years. We were also selected as one of the ?100 Best Places to Work in IT? on IDG?s Insider Pro and Computerworld?s 2020 list. For many years running, we have been named by Forbes as one of America?s Best Employers for Women and one of America?s Best Employers for New Graduates?as well as one of America?s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran?s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.