REP-ECOMMERCE CHAT Job at School Specialty, LLC
People Passion Purpose
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.
We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:
Transforming more than classrooms.®
Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!
Ecommerce Chat Representative
(Greenville WI, Lombard IL, Lancaster PA or Mansfield Ohio locations)
This position reports to the Ecommerce Supervisor and is responsible for building positive customer experiences. Complete work in a professional manner by receiving, investigating, processing, and responding to customer inquiries via the Chat tool. This position performs all essential job functions of an Ecommerce Customer Care Rep. Ecommerce Chat is a fast paced, high-volume role. You have the option to work remotely from your home or from our office locations, answering incoming customer chats. You will receive all necessary training virtually. High energy and the ability to thrive in a fast-paced environment to meet daily targets and metrics are necessary for success.
The base salary range for this role is $35,000 - $45,000 .
Summary of Primary Responsibilities
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.
We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:
Transforming more than classrooms.®
Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!
Ecommerce Chat Representative
(Greenville WI, Lombard IL, Lancaster PA or Mansfield Ohio locations)
This position reports to the Ecommerce Supervisor and is responsible for building positive customer experiences. Complete work in a professional manner by receiving, investigating, processing, and responding to customer inquiries via the Chat tool. This position performs all essential job functions of an Ecommerce Customer Care Rep. Ecommerce Chat is a fast paced, high-volume role. You have the option to work remotely from your home or from our office locations, answering incoming customer chats. You will receive all necessary training virtually. High energy and the ability to thrive in a fast-paced environment to meet daily targets and metrics are necessary for success.
The base salary range for this role is $35,000 - $45,000 .
Summary of Primary Responsibilities
- Support for customers or sales reps’ inquiries via chat regarding online account access.
- Partners with associates and/or School Specialty departments assure customers’ expectations are exceeded.
- Identifies and resolves underlying root causes through research and analysis.
- Develops customer and system knowledge expertise.
- Assist customers with resolving error messages while navigating our Ecommerce platform.
- Exercises care within the work environment to prevent injuries. Support and follow all company safety policies and procedures.
- Other duties as defined and required by business needs
- Two years customer service-related chat work experience.
- One year data entry and keyboarding experience.
- Ability to key large volumes of alpha/numeric data accurately.
- Ability to perform business math calculations.
- Proficient in Microsoft Office products.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrates consultative techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
- Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
- Strong organizational skills and the ability to manage multiple tasks.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
- If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.