Request/Catalog Analyst (REMOTE) Job at Corporate Headquarters

Corporate Headquarters Denver, CO

Job Information

  • Date Posted
    2025-04-28
  • Location
    Denver, CO
  • Job Title
    Request/Catalog Analyst (REMOTE)
  • Gender
    Both

Date Posted:

2023-05-03

Country:

United States of America

Location:

UTCO1: Corp-CO-Remote UT Remote Colorado , Denver, CO, 80201 USA

Position Role Type:

Remote
Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

Responsibilities:

  • Assist the Request Management/Service Catalog Process Owner
  • Work with stakeholders to gather and define requirements, write knowledge articles and documentation that describes features and functionality for technical and business users.
  • Create and write user stories based on analysis of business requirements.
  • Test and validates stories and assist in analysis and reporting of testing defects.
  • Mapping applications or systems to integrate with ServiceNow (ex. Jira, etc.)

Basic Qualifications:

  • Minimum 5 years’ prior relevant experience
  • Minimum 4 years’ experience as a Business Analyst
  • Minimum 2 years’ experience with ServiceNow (Specifically Request Management & Service Catalog)
  • Experience interacting with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet user requirements and are technically appropriate.
  • Strong Excel and Visio Skills
  • Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules
  • Experience working in an agile environment
  • Excellent writing skills for generating clear, concise notes and process documentation

Preferred Qualifications:

  • ITIL certification
  • ServiceNow certification

Education:

  • Typically requires a university degree or equivalent experience and minimum 5 years prior relevant experience or an advanced degree in a related field and minimum 3 years experience

Location:

  • Remote

Required Immigration Status:

  • US Citizen or US Person required.

The salary range for this role is 75,000 USD - 161,000 USD; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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