Reservation Service Coordinator Job at Encinitas Ford
We are looking for a Service Coordinator to work onsite, Monday-Friday, at our family owned and operated Ford Dealership. We take pride in providing a high quality of service to our customers, and are happy to provide career opportunities, to sharp and enthusiastic people. In this role, you will take phone calls, make outbound phone calls, answer customer's questions, schedule appointments, provide assistance to other departments as needed, and maintain a positive attitude.
Responsibilities
Communicate with customers, via phone and email
Schedule and confirm service appointments for maintenance, recalls, repairs, etc.
Adequately and respectfully handle challenging situations, via phone
File sensitive information in a timely manner
Perform basic filing and recordkeeping daily
Assist the Parts and Service Director with various administrative needs, as needed
Qualifications
Excellent listening/communication skills, outgoing and positive personality
Reliable, friendly and customer service orientated
Must possess a strong attention to detail, with the ability to to accurately input information required into customer accounts
Answer phone call in a timely manner
Ability to multitask during peak hours
Able to understand, and retail new information daily
Self motivated and task orientated
Must enjoy working at a fast pace, with little supervision
Valid driver’s license and clean driving record
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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