RETAIL ASSOCIATE

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Bolongo Bay Beach Resort is seeking a part-time Retail Associate.

Department: Retail

Reports to: Retail Store Manager

Job Status: Part-time

Job Summary: The Retail Associate is responsible for greeting customers in a polite and professional manner as well as meeting sales targets, providing concierge services, and assisting the Retail Store Manager with inventory, display maintenance and cleanliness of the Bolongo Bay gift shop.

Duties and Responsibilities

• Promptly greets guests and customers.
• Utilizes Point-of-Sale System effectively and efficiently.
• Operates the cash register, accepts payments and distributes appropriate change.
• Maintains cleanliness and overall appearance of retail store.
• Maintains order of promotional materials and retail displays.
• Maximizes profitability and meets sales targets set by the Retail Store Manager.
• Under the guidance of the Retail Store Manager, implements inventory counts.
• Assists guests with retail purchases and concierge services including booking guests for hotel and island-wide activities, arranging transportation, dinner reservations, massages, emergency appointments, etc.
• Responds to e-mail inquiries from guests and potential guests and notifies guests of schedule changes.
• Ensures compliance with health and safety legislation and company policies.
• Performs other related duties as assigned.

Education and Experience

• High School diploma or equivalent required
• 2 years retail and customer service experience in a Caribbean setting preferred

Skills and Abilities

• Enthusiasm, confidence, and world class interpersonal, customer service and sales skills

• Proficient in Information Technology, Computer and Software (Microsoft 365, Outlook, Adobe Creative Cloud and DC, and POS Systems preferred)

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills

• Teamwork oriented

• Detail oriented, time and task management

• Commercial awareness and resourcefulness

• Ability to function well in a high-paced environment

Qualifications and Requirements

• Must be able to read, write, speak and understand the primary language used in the workplace, i.e., English.
• Availability to work nights, weekends, and holidays.
• Must have been on island a minimum of 1 year and have knowledge of things to do and places to see, i.e., knowledge of local trips, tours, activities, and restaurants.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and walking.
• Must be able to lift up to 25 pounds at times.

Compensation and Benefits

$10.50 Hourly plus commissions

To apply, submit your resume here on Indeed.

No phone calls or in-person visits please. EEO, m/f/d/v. FLSA Non-Exempt Position.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Part-time

Pay: $10.50 - $25.00 per hour

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Retail/Customer Service: 1 year (Preferred)

Work Location: In person

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