Retail Operations Analyst - Branch Customer Experience Team Job at Huntington Bank
Description
Working as a Retail Operations Analyst as part of the Branch Customer Experience Team this role performs research and solutions for/resolve customer complaints. Working in this role you must be able to work independently with minimal supervision. Additionally, this role responds to customer and colleague issues with a high degree of quality while meeting or exceeding defined service levels. Additionally, this role will be responsible for creating ad hoc reports while also providing analysis for management.
Basic Qualifications:
- HS Diploma with at least 5 years of branch or call center experience
Preferred Qualifications:
- Proven exceptional customer service skills
- Strong written and oral communication skills
- Experience with complaint tracking and resolution
- Expertise with MAX, ESS, and Passport/Hogan
- Experience with Microsoft Office Suite software
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Workplace Type:
HybridHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
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