Bullfrog Spas of Tri-Cities was established when a reliable Bullfrog hot tub store was needed in Johnson City, Bristol, Kingsport, and the surrounding areas. Bullfrog Spas sets the standard in hot tub technology, engineering, and personalized hydrotherapy. Durable, reliable, and with more customization options than any other spa, all of Bullfrog Spas’ energy-efficient hot tubs are made in America and designed with customers in mind.

At Bullfrog Spas of Tri-Cities, we strive to create memorable customer experiences, and that starts with our dedicated, high-performing team members. Getting to interact with repeat customers enhances the family-friendly atmosphere of our small business. Helping to solve customer problems and seeing them excited about their spa is truly a satisfying feeling.

We are looking for a high-performing, customer-oriented, and sales-driven Retail Associate who will be responsible for helping customers with hot tub needs such as water analysis, spa chemical sales, and creating an unforgettable customer experience in our brand new retail store. This is a customer-facing position in a fast-paced environment where you will get the opportunity to interact with repeat and new customers and help them maximize their backyard paradise. In addition to customer-facing responsibilities, you will help ensure the shelves are stocked with spa chemicals, accessories, and cleaning products. On the job training will be provided to help you learn about hot tub water analysis and improve inventory stocking procedures.

ESSENTIAL RESPONSIBILITIES

• Analyze hot tub water using computerized water analysis technology.
• Recommend, select, and help locate products based on customer needs and/or water analysis results
• Compute sales prices, total purchases, and receive and process cash or credit payment
• Answer customers’ questions about specific products/services
• Coordinate with other team members to create memorable customer experiences including but not limited to helping to keep the store clean, ensure the floorplan is inviting and customer-centric, suggest ways to improve the customer journey
• Provide customer feedback to the Store Manager
• Continuous education through workshops, seminars, and conferences
• Perform opening and closing procedures including, but not limited to, cleaning the building, vacuuming, picking up trash out of the parking lot, and other general cleaning before opening.

EXPERIENCE

• 1 year of customer service experience
• Knowledge of hot tubs and water chemistry, preferred but not required

SKILLS

• Speaking— communicate information and ideas clearly in a way that helps build trusting relationships
• Service-oriented—Actively look for ways to help solve customer problems and make their life easier even before the problem arises
• Troubleshooting—Determine causes of hot tub water chemistry issues and decide how to resolve them
• Familiarity with consumer behavior principles
• Ability to perform in fast-paced environments
• Basic math skills
• Knowledge of inventory stocking procedures

WORK CONTEXT

• Hourly, 40 hour work week
• 9:00 AM - 6:00 PM Tuesday - Saturday
• The store is closed on Sunday and Monday
• Answering phone calls – 5%
• Face-to-face customer interactions – 70%
• Stocking and re-ordering merchandise – 20%
• Training/on the job learning – 5%

BENEFITS

• If Eligible for Health Insurance, Company pays 100% of Premium for Employee
• Dental and Vision Insurance Available. Company pays 50%
• Paid time off and paid holidays
• Professional development assistance
• Employee discounts
• Company shirts
• On-site fitness and employee recreation area
• Where you fit in the pay range depends on how much experience you have in OUR Industry and/or experience in other retail / customer-facing careers.

Is this opportunity the right next step in your career? We can’t wait to welcome you to Bullfrog Spas of Tri-Cities! Check out this video about our company!

https://youtu.be/9K-Qd52L1SM

If you have at least 1 year of customer service experience in a retail environment, apply today with your cover letter and resume.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• customer service: 1 year (Preferred)

Work Location: In person

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