About The Role
Main responsibilities:

• Cover for the General Manager, and all their duties, when away from the showroom
• To support the General Manager in delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery and installation
• Managing and coaching the showroom team to deliver; sales / KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader within the showroom
• HR; Conducting regular 1-2-1s, performance development reviews with the showroom team and recruitment
• Working with Installation Managers to ensure service standards of Installers and installations are maintained
• Allocating online appointment requests, telephone and walk-in customers to designers to improve appointment volumes
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams

About You
Essential Skills and Knowledge:

• Kitchen design experience is preferable but not essential
• Experience in a retail management or sales role is preferable
• You can work 40 hours a week including weekends and evenings as standard
• You are customer-focused and prepared to work in a fast-paced, ever-growing environment
• You'll have the ability to work in a large sales team and achieve key performance metrics

About The Company
Wren Kitchens, the UK’s number one kitchen retailer and manufacturer, have rapidly expanded into the USA. Wren is famous for providing tailored, luxury kitchens at affordable prices. We could not be more excited to be opening new kitchen showrooms, manufacturing facilities and offices in 2022. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

What Wren Offer:

• A fantastic team environment with great facilities
• Excellent in-role training and development
• Fantastic career advancement opportunities
• High-quality IT equipment and software
• Paid vacation allowance
• 401(k) plan
• Health, vision and dental coverage
• Generous employee discount

Location: 150 Marketplace Blvd, HAMILTON, NJ 08691

Job Type: Full-time

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Township of Hamilton, NJ 08691: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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