SaaS Noona Clinical Analyst Job at Varian Medical Systems
$92,400 - $166,500 a year
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
At Varian, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.
The SaaS Noona Clinical Analyst is part of the SaaS Enablement team within Varian’s Multi-Disclipinary Oncology business unit. We are responsible for the efficient delivery of SaaS implementation projects.
We are seeking an organized individual with excellent communication skills to support MDO implementations. In this role, you will work closely with Project Managers and Customer Success Managers, to deliver on implementation projects.
This is a unique opportunity if you are looking for a strong purpose, in your professional life. Join us in shaping the future of cancer care!
Role Description
- Collaborates with the implementation team, to plan and provide education deliverables to the customer, both remote and/or onsite during the implementation process, supports internal and external customer needs in all five phases of the project
- This role will involve direct contact with customers, ensuring the application is working well, providing supplemental education/training, as needed, assisting with accessibility issues
- Develop and foster relationships with the internal customers, SaaS project team, other partners inside Varian’s network
- The clinical analyst may have direct contact with patients, during onsite go live, often engaging with them during the enrollment process and helping them to navigate Noona
- Gathers information from customers and does workflow analysis pre go-live and utilizes that information, to provide relevant education content the customer will then use, for implementation of Noona, in their clinic
- Have an understanding of Varian product interfaces with integration between product systems, as well as customer goals, needs, customer resource capabilities and limitations, and will consider these during the workflow analysis
- Creates instructional customer education content in the form of documentation and video in collaboration with other departments, within Varian, to provide relevant content
- Assists with Noona demos, as required
- Support project management including organizing, delivering key milestones crucial to the overall project success
- Maintain and update assigned dashboards
- Promptly respond to incidents and other events as necessary
- Requires limited direct supervision
- Complete company provided training within prescribed timelines
- Reports to the Director of the SaaS Enablement Team
Requirements and Qualifications
- Able to work in fast paced environment and on multiple tasks in organized, efficient manner
- Excellent communication skills
- Passion for delivering excellent customer experience ratings
- Remote USA, Central or Eastern time zone preferred
- 3-5 years’ experience
- Cooperative and composed, good team player
- Willingness to travel to designated events 25-50% travel required
Detailed competencies:
- Bachelor´s degree in Nursing or similar, from a relevant field
- Clinical Background in Rad Oncology - highly desired
- Required: experience using Microsoft Office suite, (Word, Excel, PowerPoint, etc.)
- Professional fluency in English
- Preferred: Visio and Camtasia
- Preferred: education and content development
- Preferred: experience in Sales Force
- Previous experience with Pendo is a plus but not required
- Previous experience in Power BI is a plus but not required
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
TogetherWeFight
Privacy Statement
The base pay range for this position is
Min $92,400 - Max $166,500
The pay wage range shown is based on the job posting's primary location. Actual compensation packages are based on a wide array of factors, including but not limited to skill set, experience, certifications, and location.
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