Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:

Winning as a Team. Mentoring you forward works – because when you win, we all do.

Balancing for stability. Your physical, mental and emotional well-being matter.

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.

Let’s make smiles happen – starting with yours.

Responsibilities:

How you make our customers SMILE…

• Deliver “5-Star” experience for every customer
• Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
• Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
• Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
• Help our customers select the best payment plan for their budget
• Provide our customers with complimentary whitening, and guide them through the “do’s and don’ts”
• Work with your teammates to create a positive, high-energy atmosphere
• Additional responsibilities as needed to set your SmileShop up for success

Qualifications

It would really make us SMILE if you have…

• Sales and Customer Service experience, preferably in a retail sales setting
• Have confidence when presenting our product and accurately addressing a customer’s questions and concerns
• Excited and passionate about transforming smiles and making an impact
• Fun and positive personality while being professional and eager to succeed
• Self-motivated and independent, but also open to learning
• Proven success and ability to quickly adapt to new systems and software
• Open-minded and optimistic as we continue grow and innovate
• Remain curious, and always look for ways to improve your shop operationally and the customer’s experience
• Weekend availability

Benefits of joining the club

How we make you SMILE...

• Medical, Dental, Vision insurance including Domestic Partner coverage and company funded HSA
• 3 weeks of Paid Time Off for Full-Time Hourly employees
• Work life balance with non-traditional retail hours
• Competitive Wages starting at $18 an hour
• Eligibility to participate in Monthly Performance Bonus, subject to individual and company performance.
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays
• Tuition Reimbursement
• Paid Parental Leave
• 401k with company match and financial planning resources
• TMSPP (Team Member Stock Purchase Program)
• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services
• Discounted Pet Insurance
• Commuter Benefits
• Collaborative work environment and positive culture including work/life balance initiatives
• Opportunities to grow within a fast-paced, innovative company

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: In person

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