Sales Consultant Job at Stella McCartney Ltd
Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.
Overview:
As a Sales Consultant in our Bal Harbour boutique you will be expected to provide exceptional service in line with our Service Values and Standards, in order to achieve and exceed your monthly and annual sales targets.
Your Mission:
- To know and achieve your, and the store’s daily, monthly and annual sales targets.
- Support with the processing of shipments and transfers, in line with the relevant procedures.
- Support the store with cycle counts and during bi-annual inventories.
- Maintain your designated ‘area of pride’.
- To replenish stock and maintain high standards of merchandise and product presentation.
- Adheres to Security and Health and Safety regulations.
- Understand and comply with PCI compliance policy and regulations, without fail.
- Personal appearance and presentation must be strictly in line with company’s uniform and grooming standards.
- To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
- Achieve score of at least 85% in any mystery shop report in which you are the primary sales associate.
- Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
- An understanding of current products, trends and collections and ensuring that clients are informed and aware.
- Provide excellent service through continued commitment to our Service Values and Standards.
- Demonstrate knowledge and understanding of different sales techniques, for example cross selling, in order to drive your sales and KPIs.
Your Talent:
- Experience in a similar role
- Experience in a customer service role with face-to-face customer contact
- Ability to adapt to frequent change and a high pressure environment
- Ability to initiate contact and communication
- Motivated by being a team player with a common goal
- Excellent communication skills
Reward
Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
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Employee discount
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Exclusive staff sales and sample sales
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Flexible working/core hours
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Maternity/paternity enhanced
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Fitness membership (Classpass) and onsite yoga
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Volunteer and Birthday leave
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Employee referral bonus
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Financial Wellbeing Support Services
We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
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