If you are located within commutable distance to 7440 WOODLAND DR, INDIANAPOLIS, IN, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Sales Performance Analyst will report to the Sales Performance Manager to study processes, recommend improvements & facilitate change management. Additionally, this role will evaluate existing technology, study agent use & behavior and recommend adjustments to workflow and resources to improve sales outcomes & agent experience.

This position is full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM.

Our office is located at 7440 WOODLAND DR, INDIANAPOLIS, IN. Employees will be required to work some days onsite and some days from home. Training will be conducted virtually from your home.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Monitor sales agents in real time to document and understand workflow
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  Recommend changes to workflow to improve agent / customer experience
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  Recommend changes to workflow to improve sales outcomes
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  Review sales performance data
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  Develop models to determine effectiveness of business decisions
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  Agent flexing, Sales Incentives, Contests, lead routing, new hire strategies (WAH / Telecommute / Seasonal, etc.)
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  Develop models to determine effectiveness of resources & tools (Resource center, CRM, Dynamic Scripting)
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  Complete tasks assigned by Sales Performance Manager
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  Assist with deployment of new processes or technology

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High School Diploma / GED (or higher)
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  2+ years of data management experience
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  Experience in Microsoft Office: Microsoft Word, Microsoft Excel (creating and using formulas), and Microsoft Access
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  Experience in partnering with applicable stakeholders to identify the operational impact of changes within defined solutions (e.g., changes to policies / processes / procedures)
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  Experience in reviewing manual report packages to identify opportunities to automate reporting and / OR eliminate redundancies
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  Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM
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  Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

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  Bachelor’s Degree (or higher)
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  1+ years of Business Analyst OR Data Analysis experience
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  1+ years of Call Center experience

Telecommuting Requirements:

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  Reside within commutable distance to 7440 WOODLAND DR, INDIANAPOLIS, IN
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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

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  Excellent written and verbal communication skills, critical thinking, and problem - solving skills
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  Excellent organizational skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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