Waterworks - Inspiring Great People and Great Design.

Join the Nation’s premiere brand for bath and kitchen and discover a luxury work experience where diverse ideas are met with enthusiasm, and where you can be challenged to learn and grow to your full potential.

The Role:

The Showroom Sales Support Specialist at Waterworks manages the full lifecycle of client orders. Working closely with the showroom General Manager and the Sales team you will manage multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it, and the luxury service experience expected from our brand. Other showroom operational responsibilities include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!

About Waterworks:

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

As an actively expanding global company and leader in the luxury home sector, we’re driven by a belief in exceptional service and in products that are elegant, powerful and finely crafted without compromise.

What gives us an edge over our competitors is our people. At Waterworks, we cultivate long-standing relationships with our clients and associates, as well as unique partnerships with designers and artisans across the globe. We work in a highly collaborative creative environment that values each team member’s contributions to our mission. We also empower our employees with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package (including medical and dental), plus 401k.

Primary Responsibilities:

• Deliver exceptional customer-centric service and order management to internal & external customers
• Own order management process from pre-order through delivery
• Support the Showroom Sales Consultants in the sales efforts; quote/order entry; sample requests; processing and collecting payments
• Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
• Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
• Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
• Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
• Complete order notes to maintain consistent communication of order status
• Maintain requested delivery dates to meet client’s expectations and company guidelines
• Submit requests for returns, Credit Memo, Transfer of Funds, or Refund of Funds on behalf of the Showroom Manager, Sales Consultant, or client, in accordance with company policy
• Collect deposits or balance payments on orders; arranges balance due payment before shipment
• Collect signed terms and conditions
• Respond to client inquires in a timely and professional manner
• Assist Showroom Manager with operational duties in showroom as needed (receiving shipments, inventory transactions, send shipments)
• Adhere to team guidelines and values
• Other duties or projects around order and project management as assigned

Required Skills/Experience:

• 2+ years administrative or project management experience
• Strong organizational skills
• Ability to manage multiple tasks and priorities
• Great communications skills, verbal and written
• Tech savvy with proficiency in Microsoft office
• Driven to exceed goals and client expectations
• Art/Interior design or luxury retail/service experience preferred

Compensation for this role is hourly rate plus bonus potential. Hourly rate range is targeted at $24.00 to $27.00 per hour in New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.