Kodiak Roofing & Waterproofing Co. is a full-service commercial roofing contractor serving many locations throughout the Western United States, including Northern and Central California and Reno. Kodiak provides a complete range of roofing and waterproofing applications. Our highly skilled team combines decades of experience with cutting-edge technology to provide the most comprehensive roof repair and waterproofing results available.

Benefits:

-Medical/Dental/Vision and other ancillary insurance
-401(k) with company match
-Paid time off
-9 Paid Holidays
-Pay for volunteer work
-$200 Annually for Boots!
-Educational Assistance Program (job-related)

Kodiak is committed to maintaining a safe and drug-free workplace for all employees, and we adhere to all applicable federal, state, and local laws and regulations. To ensure a safe and productive workplace, we require all employees to undergo pre-employment drug screening, including marijuana. Please note that the drug test will be conducted after the job offer and if you test positive for any prohibited substances or if you refuse to test and leave the testing facility prior to providing a suitable sample , your job offer will be rescinded.

The Salesforce Administrator is responsible for administering the company’s Customer Relationship Management (CRM) system . This includes configuring, customizing, and optimizing the system to meet the needs of the organization by maintaining the sy stem updates, enhancements, building reports, managing dashboards, workflows, and security.

This position reports onsite at our Roseville, CA location 2-3 days per week. Bilingual in English/Spanish preferred.

The Salesforce Administrator Essential Responsibilities include the following. Other responsibilities may be assigned.

• Implements and manages Salesforce configurations for Sales Cloud and Salesforce Field Services.
• Troubleshoots production issues, deploys bug fixes, and maintains the overall stability of the Salesforce platform.
• User and license management, including user provisioning and deprovisioning, roles, profiles, permissions, public groups, security settings, and sharing rules.
• Completes proactive system maintenance including Security Reviews, Release Updates, Health Checks, and Optimizer.
• Ensures proper security models are in place and maintained for data access and maintains confidentiality.
• Oversee day-to-day maintenance, upgrades, releases, environment management, architecture, reporting, governance, testing, and release management of the Salesforce platform.
• Develops and maintains Salesforce reports, analytics, and dashboards to support the monitoring of sales and key performance metrics by management.
• Reviews release notes, tests new features and functionality, identifies potential issues and communicates relevant information to users to ensure smooth rollouts of new Salesforce platform releases and/or third-party integrations.
• In coordination with the Training and Development team, develops and maintains the Salesforce training program for users to ensure uniformity and success.
• Development and maintenance of Salesforce policies and procedures, test cases, and reference documents.
• Collaborates with teams across the companies to lead the implementation and optimization of the Salesforce platform.
• Identifies new Salesforce functionality, apps, and tools that could positively impact business processes.
• Vets Salesforce and third-party vendors, leads discussions with internal and external teams for implementation, and assess the potential impact on the Salesforce ecosystem.
• Acts as a Subject Matter Expert (SME) in business review of new tools/functionalities, makes recommendations, and helps support business case development.
• Converts business requirements into technical specifications and effectively communicates technical information to non-technical users and/or stakeholders.

The Salesforce Administrator Non-Essential Responsibilities:

• Identifies unsafe behavior or potentially hazardous working conditions and provides continuous training and coaching to others on Kodiak safety standards.
• Company approved drivers driving on behalf of the company must follow all state and federal vehicle and safety laws and regulations.
• Works closely with IT partners to develop and execute data backup and recovery strategies.
• Collaborates with managed services partners to ensure optimization of Salesforce tools and integrations.

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Customer Service (Internal and External) - Manages difficult or emotional situations; responds timely to requests for assistance; solicits feedback to improve service; is reliable and delivers on promises.
• Communication and Interpersonal Skills - Simply and tactfully articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills; transparent in communication; listens to others to gain understanding without interrupting; focuses on solving conflict, not blaming; keeps emotions under control; remains open to others' ideas and tries new things; maintains confidentiality.
• Administration and Organization Support - Demonstrates the company’s Core Values and Core Focus in work efforts; follows policies and procedures; processes paperwork accurately, timely and legibly; adapts to changes in the work environment and competing demands; handles frequent change, delays, or unexpected events.
• Safety and Security - Exemplifies commitment to company’s core safety and security values through ongoing personal actions and responsibilities; communicates personal and company safety expectations using clear and concise language; collaborates with team members and the Safety Department on all Kodiak projects, to find solutions that ensure everyone’s safety.
• Negotiation - Ability to negotiate with and persuade trade partners, suppliers, and vendors to get the best price on materials or negotiate with external clients to ensure the project is bid profitably.
• Strategic Thinking - Obtains information and identifies key issues and relationships relevant to achieving long-range goals or vision; commits to a course of action to accomplish long-range goals or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values; consistently and effectively plans for both long- and short-term, adjusting plans as needed; achieves key objectives.
• Dependability - Reliable to meet schedules, deadlines, and productivity standards; completes tasks on time or notifies appropriate person with an alternate plan; ability to prioritize workload, attain needed resources and execute a plan that optimizes results.
• Innovation- Displays original thinking and creativity. Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
• Problem Solving/Judgement - Proactively identifies, analyzes and resolves problems in a timely manner; considers multiple sides of an issue; develops alternative solutions and assess consequences; works well in group problem solving situations; follows up as necessary.
• Initiative - Responds appropriately on own to improve outcomes, processes, or measurements; assumes responsibility and leadership when asked; accomplishes goals independently, with little need for supervision; takes ownership and accountability for own performance; seeks out and/or accepts additional responsibilities in the context of the job.
• Project Management - Ability to plan, execute, and control a project from start to finish; including project planning, risk management, budget management, leadership, resource management, quality management, and adaptability.

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the position.

• Education and/or Experience: Bachelor's degree from four-year college or university in information systems and/or minimum of five years of experience as a Salesforce Administrator; or equivalent combination of education and experience. Salesforce Advanced Administration certification required.
• Language Skills: Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialization in English. Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party in English. Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options in English.
• Mathematical Skills: Ability to work with mathematical concepts such as fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer Skills: Expert knowledge of programming languages, algorithms and data structures, integrated development environments, debugging, software development methodologies, web development, cybersecurity, and database management.

Physical Demands: The physical demands described here are representative of those that must be met by an employee and the frequency to successfully perform the essential functions of this job. Occasionally is up to 3 hours per day; Frequently is up to 6 hours per day; Regularly is up to 8 hours or more per day.

• Frequently required to stand.
• Regularly remains in a stationary position at workstation.
• Regularly required to walk.
• Occasionally required to reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Regularly required to use hand to finger movements, handle, or feel.
• Occasionally moves about inside and outside the office to access office machinery, communicate with others, attend meetings, etc.
• Occasionally ascends/descends a ladder to visit job sites.
• Occasionally positions self to pick up items, adjust computer equipment, etc.
• Regularly operates a computer and other office equipment such as scanner, copier, calculator, phone.
• Frequently communicates with others via phone, conference software and in person.
• Regularly must be able to identify colors, read emails and communications on screen/documents.
• Occasionally lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Regularly working where the noise levels are less than 85db.
• Regularly working in temperatures between 50° F to 90° F.
• Occasionally working in temperatures exceeding 90° F.
• Occasionally working in windy conditions ( 20+ mph).
• Occasionally working in wet/rainy conditions.
• Occasionally utilizes corded electrical equipment/tools.
• Occasionally utilizes mechanical equipment/tools.
• Occasionally working at elevated heights.
• Occasionally exposed to fumes or airborne particles/dust/smoke.

Travel

• Is expected to travel up to 15% of the time.

Conditions of Employment: This job has conditions of employment essential to the position. This list is not considered comprehensive and other conditions of employment are likely due to the nature of the position.

• Valid Driver's License
• Meets Company Insurance Carrier Standards for Insurability