Position Summary

The Salesforce Administrator will be responsible for working with end users of our multiple integrated systems (Salesforce, ADP, & DocuSign) to solve daily problems and streamline processes using data and technology. This position will manage projects related to these technologies and will serve as the primary point of contact for external partners and vendors. This position reports to the Director of IT. The annual salary range being offered for this position is $80,000 - $90,000.

About SCA

SCA conserves lands and transforms lives. Through hands-on service in the great outdoors, the Student Conservation Association (SCA) co-powers young leaders from all backgrounds to protect our nations irreplaceable natural and cultural treasures. As they make these vital contributions to our public lands, SCA members gain the skills and insights necessary to launch conservation careers. Indeed, 70% of SCA alumni are currently working or studying in an environmental field. Yet no matter their vocation, these alums help forge a more resilient world through continued stewardship and leadership.

SCA prioritizes the values of justice, equity, diversity, and inclusion and is working on a multi-pronged strategy to ensure these values are at the core of its programming and operations. Our definition of success requires SCA to broaden the reach of all its programs, with special emphasis on its Urban Green initiative, a decades-long effort to engage historically excluded and displaced people by helping to facilitate sustainable initiatives in the communities where they live, work, and play. Funded for the past five years by the JPB Foundation and other funders, this initiative is poised to reach more people in more communities in the decade ahead.

Roles and Responsibilities

• Work with stakeholders across the organization to understand current and future needs related to data collection, data analysis, and business process

• Develop and test customizations to Salesforce database structure, process automation, and user interfaces to help users reach their goals more efficiently

• Run and evaluate user tests to enhance usability and user experience of database systems

• Lead training for Salesforce users across SCA. Demonstrate Salesforce functionality and communicate important changes and enhancements to the system. Serve as lead on Salesforce release updates

• Develop and maintain documentation related to Salesforce apps, integrated apps. and business processes

• Follow robust change management and testing processes when implementing database updates and modifications

• Monitor key information system admin centers for outages and issues and communicate critical service disruptions with end users

• Answer end user questions and troubleshoot complex issues as needed

• Create and run reports and lists out of our systems in support of departmental activities

• Perform Salesforce manual loads to the system as needed

• Execute Salesforce system administration tasks, i.e., provisioning new users, setting up permissions, resetting passwords

• Maintain integration and troubleshoot issues with DocuSign, used for contract management and generation

• Maintain integration and troubleshoot issues with ADP, used for recruitment, applicant tracking, performance management, and other HRIS functions

• Maintain and troubleshoot issues with Salesforce, perform upgrades, optimize performance, and ensure SCA is leveraging the per best practices

• Project manage enhancement efforts and/or future integrations, including coordination of resources, schedule, and communication

• Serve as the third-party software point of contact (ADP, DocuSign, etc.)

• Perform data hygiene checks and tasks to ensure data integrity

• Other duties as assigned by supervisor.

Experience and Qualifications

• 3-5 years of experience in Salesforce strongly desired; Salesforce Administrator certification required

• 3-5 years of experience with the Nonprofit Success pack (NPSP)

• 3-5 years of experience of nonprofit experience, either directly working for a nonprofit or as a consultant/contractor

• Salesforce Program Management Module (PMM) experience a plus

• DocuSign experience a plus

• ADP experience a plus

• Strong project management and project coordination skills

• Project Management Professional (PMP) certification preferred

• Analytic mindset

• Microsoft Office (Outlook, Excel, Word) proficiency required.

• Ability to communicate complicated concepts clearly both verbally and in writing; ability to translate IT concepts for a non-IT audience

• Ability to work effectively with managers and system users to analyze and evaluate data and system/process issues and provide recommendations to SCA leadership and a demonstrated ability to implement desired recommendations

• Attention to detail required

• Must be able to handle multiple priorities and projects simultaneously

Supervisory responsibilities

None

COVID vaccine policy

Beginning on 1/18/22, all new SCA program participants are required to provide proof of up to date vaccination against COVID-19. Per CDC guidance, up to date vaccination now includes all recommended COVID-19 vaccines, including any booster dose(s) when indicated. For example, if someone has completed the primary series but is not yet indicated for a booster shot, they are considered up to date. Once a person is indicated for a booster (6 months after Pfizer or Moderna primary series, 2 months after J&J primary series), full and up-to-date vaccination includes the completed booster shot. Visit the following website for more information, including medical and religious exemptions: www.thesca.org/covid.

AAP/EEO Statement

SCA strives to cultivate a work environment that encourages fairness, teamwork, and respect among all staff members. SCA is committed to maintaining a work atmosphere in which people of diverse backgrounds and lifestyles may grow personally and professionally. The Student Conservation Association, Inc. is an equal opportunity employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SCA1957

The Student Conservation Association, Inc. is an equal opportunity employer.