With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America. With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, OnlineMetals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.

Your responsibilities

Team Lead – Key Accountabilities & Requirements:

• A team leader is a person who provides guidance, instruction, direction & leadership to a group of individuals (the team) for the purpose of achieving a key result or group of aligned results
• The team leader monitors the quantitative & qualitative achievements of the team & reports results to a manager
• Mentor to members within the team, acts as a SME representing the team
• Serves as an escalation point for team members
• Ensures team and individuals within the team are meeting their respective KPIs
• Recommends continuous process improvements for the team
• Assist with on-boarding & training partners on SAP business & system processes
• Continuous leadership training required
• Self-motivated with the ability to work in a fast-moving environment
• Customer focused, results driven

SAP Support Specialist – Key Accountabilities and Requirements:

• Develop cross functional knowledge to enable successful run & build activities supporting tkMNA’s SAP Template
  • Local & global processes, cross functional knowledge with core competencies in support, configuration, & development for the tkMNA SAP modules
  • Recommend improvements, provide solutions, & understand the complexities of the tk business
  • Provides direction, continuous training, & process improvements for the SAP AMS Team
  • Ability to manage/direct a team consisting of a mix tkMNA employees, external partners, offshore and near shore resources
  • Ability to maintain the required support level across the tkMNA organization
  • Process knowledge of tkMNA business units, particularly in the core areas of FI/CO, OTC and P2P
  • Coordinate the team members in their daily duties and facilitate exemplary customer service culture in team members
• Managing the relationships with all tkMNA AMS Partners for the tkMNA SAP Template
  • Developing and monitoring partner KPIs
  • Ensure all vendors tkMNA has partnered with for SAP Template support have established KPIs, monitoring of KPIs, and are performing to contractually agreed upon KPIs
  • Ensure number of staff, bench staff and quality of staff provided by all tkMNA AMS partners meets the needs of tkMNA
  • Assist with on-boarding and training partners on tkMNA’s SAP Template business and system processes
  • Direct the day-to-day
• SAP system run support:
  • Ticket handling; general how-to, bug/fix for tkMNA’s SAP Template
  • Serve as the Major Incident Manager for SAP Template critical outages/issues
• SAP system build support:
  • Providing input on process gaps, user requirements, efficiencies, value-add and contributing to the overall goals to projects
  • Ensuring the SAP AMS Team are assigned as required to projects and meeting their project goals/deadlines
  • Ensuring project quality gates, documentation standards and project phases are being conducted consistently and efficiently by the SAP AMS Team
• Responsible for the content, development, and delivery of required tkMNA SAP Template documentation
• Define training delivery method on scope of system changes
  • Identify training needs for tkMNA SAP Template end users, delivery training on regular intervals based on need
• Local business unit process validation
  • Business Process reviews to identify issues / knowledge gaps
• Develop and maintain relationships locally and globally
• Travel required
  • Approximately 25%

Your profile

Role Qualifications:

• At least 10 years’ hands-on experience with SAP ECC 6.0
  • Experience with tkMNA’s SAP system preferred
• Previous experience in SAP Functional, Technical and/or Support roles
• Experience in coordinating on-shore, off-shore and near-shore teams
• Experience in managing IT partners and services preferred
• Bachelor’s degree preferred

Your Benefits With Us

Contact

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