Scheduler- Westerville Family Physicians Job at Central Ohio Primary Care Physicians,Inc
Central Ohio Primary Care Physicians is seeking a Scheduler for our Westerville Family Physicians office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working M-TH 7:30a-4p & F 7:30a-3:30p.
Essential Duties and Responsibilities:
- Ensure patients have a positive experience over the phone.
- Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
- Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
- Collect copays, deductibles and/or outstanding balances.
- Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:
Experience, Education, Licensures & Certifications
- Preferred: 1 year of administrative experience in a healthcare related setting
- Required: High School diploma or GED
Knowledge, Skills & Abilities
- Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
- Strong organizational and communication skills;
- Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
- Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
- Ability to work independently and in a team environment; and able to lead by example;
- Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
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