Consider joining our fast-growing Home Instead franchises - Emerald Home Care serving the areas of greater Boston through our Lexington and Waltham offices. We are currently seeking an outgoing, detail-oriented, and energetic Scheduling Coordinator who has what it takes to help with our growing needs.

The Scheduling Coordinator will coordinate and schedule services for our incredible clients and care professionals. The candidate must enjoy working in a fast-paced, changing work environment, and must possess a high affinity for people and exceptional customer service.

This is a full-time position within an industry-leading company, in the fast growing and rewarding non-medical senior care industry. The compensation package - including hourly rate, bonus and benefits - is competitive.

Key Job Duties

• Maintains a positive and productive relationships with clients and care professionals through routine communications
• Responsible for creating and maintaining client and care professionals schedules
• Maintains detailed logs of client and care professional communications using an internal software package
• Available for on-call scheduling when addressing client care issues on some evenings and weekends in the future.
• Communicates by phone and email in a friendly and effective manner

Job Requirements

• Prior experience in medical or non-medical healthcare scheduling a plus
• Proficiency with computers, particularly with Microsoft Word and Outlook
• Expressed comfort with learning new software platforms
• Ability to work independently, while maintaining confidential information
• Consistently demonstrates a positive, can-do attitude
• Ability to perform in a team environment and meet established deadlines
• Strong attention to detail with excellent organization skills
• Able to communicate effectively and clearly, both orally and in writing
• Valid Driver’s license and access to an insured vehicle
• Must be able to provide professional references
• Must complete a criminal background check and drug testing

Hours

• 40 hours/week with limited on-call responsibilities

Qualifications

• Effective written and verbal communication
• US Citizen or Green Card holder
• Self-starter
• CNA or HHA a Plus
• Scheduling experience in a healthcare setting a Plus

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Opportunities for advancement
• Paid time off

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Lexington, MA 02420: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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