Description

Competitive Pay + Benefits

POSITION SUMMARY:

The Scheduling Coordinator will work directly with local branches to support all scheduling functions to include; scheduling density, inbound calls, and pipeline management. The primary goal is to provide exceptional customer service while establishing the most efficient operations schedules while staying within prescribed scheduling guidelines.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Populate schedules through various mediums; phone calls, SMS/texting, and email
• Take extreme ownership of customer issues and see through to resolution
• Coordinate with various departments for customer resolutions
• Understand company and department goals and KPIs. Ensure workstreams are aligned.
• Provide feedback to management and other departments regarding processes, tools, and best practices
• With minimal oversight, utilize knowledgebases and other tools to perform scheduling functions while always looking for areas to improve
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

Education & Certifications:

• High School Graduate or (GED)

Experience:

• A minimum two (2) years of relatable experience
• 1 year of solar experience preferred

Knowledge, Skills & Abilities:

• Must be proficient at multitasking
• Must possess high attention to detail
• Possess strong organizational skills and capable of making decisions without constant supervision
• Ability to read and interpret job orders as well as understand solar specifications
• Ability to work in a fast-paced environment
• Excellent organizational skills required
• Must have outstanding follow-through

Special Skills & Training:

• Possess above average working knowledge in Microsoft Office Suite, Google Suite; experience in operational CRM and ERP systems is a plus

PHYSICAL DEMANDS AND ABILITIES

• Regularly spend long hours sitting and using office equipment and computers
• Regularly spend long hours answering phone calls and emails
• Regularly move from sitting to standing positions effortlessly
• Regularly spend long hours in intense concentration reviewing and entering information into a computer
• Regularly use hands and fingers to handle, control or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand
• Regularly understand the speech of another person
• Frequently work on projects that require deadlines
• Frequently bend to file and maintain files
• Occasionally lift 5-10 pounds

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Must be in office (Las Vegas)