Security Officer Job at Hollywood Casino Baton Rouge
Hollywood Casino Baton Rouge Baton Rouge, LA 70802
$13.50 - $14.50 an hour
SECURITY BIKE OFFICER
ESSENTIAL DUTIES AND FUNCTIONS:
ESSENTIAL DUTIES AND FUNCTIONS:
- Patrol Guest and Team Member parking areas and surrounding areas, continually observing them for unattended minors/animals left in vehicle, prowlers, vehicle break in, parking in restricted areas, blocking of exits and fire hazards and other suspicious or prohibited activity. Be alert for burglaries, prowlers, vandalism, trespassers and removal of casino property without proper authorization. Issue parking citations for unauthorized parking.
- Escort Team Members to and from their vehicles when requested. Jump-start Team Members' or Guests’ vehicles when needed.
- Assist valet parking attendants in controlling traffic when necessary or parking vehicles.
- Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations.
- Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity.
- Respond to all disturbances in order to defuse the incident. Always remain alert.
- Interact with guests in a friendly and courteous manner. Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with CQ’s Service PACK.
- Investigate and prepare written reports on incidents/medicals that occur outside during the shift. Document all incidents and property damage as directed.
- Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere. Assist other Security Officers as needed.
- Maintain beyond-the-best grooming and uniform standards.
- Maintain a high level of personal integrity.
QUALIFICATIONS:
- Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Security Department.
- Able to provide maintenance to assigned bicycle as needed, including but not limited to:
- Proper mechanical and battery operations (lights)
- Serviceability, i.e. lube, tire pressure etc.
- Reporting damage to bicycle or property
- Able to follow orders and perform under stressful situations.
- Possess good verbal skills.
- Possess great customer service skills.
- Able to function as a Team Member.
EDUCATION AND CERTIFICATION:
- Must be at least 21 years of age.
- High school diploma or equivalent.
- At least six months of security experience. Knowledge of casino security preferred.
- Must pass background check (L.S.P.)
LANGUAGE SKILLS:
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to respond calmly and make rational decisions in stressful situations with co-workers and guests in fast-paced environment.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must be able to obtain (or have) an active for Louisiana Gaming License.
Must have an active and valid driver’s license.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be in a physical condition which enables Bike Officer to safely ride a bicycle for an extended period of time.
- Must attend, successfully complete and certify in the Hollywood Casinos’ Bike Officer Class. (Instructed by the City of Baton Police department).
- Must be able to tolerate outside elements (i.e. heat, sleet/snow, wind, cold, pollen, dust, etc.) for an extended period of time.
- Must be able to remain alert, attentive and present at all times while on shift.
- Must be able to respond quickly to sounds.
- Must be able to move safely over uneven terrain or in confined spaces.
- Must be able to see and respond to dangerous situations.
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