**Space Shop Self Storage in Mentor is currently under construction and set to open for business June 19th**

Address 7868 Reynolds Road Mentor, Ohio 30260

As a Property Manager for Self Storage, you will be responsible for helping drive traffic into a newly constructed, state of the art Self Storage facility!

Responsibilities:

• Network and Market in the local community surrounding your store in order to drive traffic to your property.
• Sell storage units in person and over the phone.
• Give exceptional customer service!!
• Collect on delinquent accounts by calling, emailing, and researching customer accounts.
• Ensure properties are up to brand standards.
• Assist a high volume of customers needing storage units.
• Manage employee time, performance and duties.
• Complete auction lien law processing.
• Maintaining cleanliness of the facility.

Achieve sales objectives and build revenues by:

• Ensuring the maximum conversion of telephone, walk-in and internet inquiries into rentals.
• Assisting in the formulation and implementation of marketing strategies based on competitor information.

Maintain appropriate financial controls and achieve weekly/monthly financial goals by:

• Accurately managing cash and balancing receipts, pursuing collections, posting payments, and processing daily bank deposits accurately and timely.
• Consistently operating within budgets.

Consistently demonstrate, deliver, and teach exceptional customer service techniques through:

• Answering phones in a friendly, pleasant, and professional manner. Greet customers promptly, enthusiastically, and professionally.
• Ensure the timely and customer-centric based reply to all internet inquiries.
• Knowing and presenting the features and benefits of the property at all opportunities.
• Resolving customer issues in a timely and effective manner.
• Maintain a safe environment for employees and customers at all times.

Requirements:

• Strong communication, negotiation and presentation skills.
• Ability to interact with vendors and other employees and to relay technical concerns with adequate detail quickly and accurately.
• High degree of initiative and independent judgment.
• Strong analytical and problem solving abilities.
• Computer skills; spreadsheet and project management software capabilities.
• Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines.
• Valid driver's license with reliable transportation is required.

Maintain timely and accurate administrative processes in all job duties by:

• Maintaining accurate records for each customer including- contracts, insurance, change of address forms, addendum's, and any correspondence to or from customers.
• Effectively utilize computer systems in the Microsoft Windows environment and site specific software systems.
• Maintaining accurate merchandise inventory.
• Keeping auction files updated and accurate; knows the state’s auction lien laws.
• Compiling all required and assigned reports and projects correctly and timely.
• Consulting the Policy & Procedures manual on a regular basis for answers, clarification and consistency.
• Monitoring security systems and resolving security problems; perform lock checks on a daily basis.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Mentor, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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