Senior Account Coordinator, Uber Health Job at Uber
About the Role
The Uber Health Team is looking for a sharp, highly motivated individual to join our team! As an Senior Account Coordinator, you will work efficiently and effectively with a cross functional team of Account Executives, Account Managers and others to get results in operational and commercial excellence.
The Senior Account Coordinator is responsible for the strategic aspect of a customer’s implementation process in addition to the technical aspect of setting up their accounts. Onboarding includes a training session on the Uber Health product, as well as thinking through a customer’s needs and use cases for maximum adoption, usage and future growth using Uber Health.
After implementation, the Senior Account Coordinator supports the customer as they begin to book trips, supervising adoptions and usage post launch and providing data-based recommendations for improvement. For large, enterprise accounts that are then transitioned to an Account Manager, the Senior Account Coordinator ensures a seamless handoff. The Senior Account Coordinator is a creative, solution-oriented individual who actively looks for opportunities to grow all customers’ use of Uber Health.
What You'll Do
- Partner with multiple stakeholders and cross-functional teams to onboard new customers
- Partner with Account Executives to ensure timely and seamless launches, managing a pipeline of new customers and track key implementation metrics
- Complete tactical and technical account set-up along with strategic workflow design
- Train customers on how to successfully use Uber Health to meet their goals and objectives for maximum return on investment
- Optimize the utilization of Uber Health across customers
- Partner with Account Managers to ensure the success of large accounts
Basic Qualifications
- Minimum 3 years of professional experience with a minimum of 1 year in a client-facing role
- Handle the big picture, and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye on the big picture and thrive by creating new ways to grow and support existing partnerships
- You persevere! You’re able to think on your feet and work hard through fire drills with perseverance and integrity
- Collaboration and partnership is natural. You thrive working with teammates to problem solve and provide positive customer experiences
- Strong prioritization skills: able to manage time effectively, prioritizing high value clients, while working with multiple customers to deliver on goals and improve processes
- Bachelor's degree
Preferred Qualifications
- An intuition for people. The majority of the account coordinator's time is spent working with various internal and external teams, building and cultivating new relationships with potential and existing partners and within all parts of an organization
- Problem Solving: Able to help clients solve their problems, implement and train large scale roll-outs
- Work hard: Ability to work with tight deadlines to solve for near term deliverables as well as play-booking and building long term processes
- Ability to have a 'sixth sense' when it comes to partnerships and that allows you to thoughtfully navigating multiple partner engagements
- Speed, resourcefulness, and go-getter spirit. This team moves fast and always operates in new spaces. You pick up things fast and run with them
- Tech-savviness
For Chicago, IL-based roles: The base salary range for this role is $77,000 per year - $85,750 per year.
For New York, NY-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.
For San Francisco, CA-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.
For Washington, DC-based roles: The base salary range for this role is $85,500 per year - $95,250 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
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