Senior Consultant - Digital Product Management Job at Infosys
Infosys Consulting, the management and technology consulting unit of Infosys Ltd, seeks Senior Consultants – Digital Product Management.
Your team will be -
The practice of people with curiosity, openness, and transparency. We guide and help each other sharpen our craft and skills to deliver purposeful outcomes that we pride ourselves on.
We collaborate and work on programs with our larger Infosys Consulting (Business Consulting), Infosys (Technology Solutions), and Wongdoody (Creative Design Agency) community. With our combined expertise across strategy, technology, business, design thinking, and service design, we create digital products and services that add value to people’s lives.
You are -
Your responsibilities will include –
We expect you to have -
Basic Qualifications
Preferred Qualifications
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Your team will be -
The practice of people with curiosity, openness, and transparency. We guide and help each other sharpen our craft and skills to deliver purposeful outcomes that we pride ourselves on.
We collaborate and work on programs with our larger Infosys Consulting (Business Consulting), Infosys (Technology Solutions), and Wongdoody (Creative Design Agency) community. With our combined expertise across strategy, technology, business, design thinking, and service design, we create digital products and services that add value to people’s lives.
You are -
- Strong in communication and storytelling and have a minimum of 3-5 years working in Digital Product Management with a restless creative, innovative product-centric mindset and the ability to address complex business and customer needs using the leading trends in the industry, market, and technology.
- You have command over SDLC and experience working with diverse and multi-disciplinary teams like UX, Service Design, Technology, and Industry Domain Specialists. You have successfully created digital products in at least one or more business domains like Finance, Banking, Insurance, Telecom, Services, Energy, Healthcare, Life Sciences, Hi-Tech, Manufacturing, Supply Chain & Logistics.
- You may also have an added advantage if you have experience creating and managing digital products in at least one or more areas related to CRM, Contact Center/ Customer Services, eCommerce, Mobile Apps, Conversational UI/UX, Metaverse, etc.
Your responsibilities will include –
- Help our enterprise clients by igniting the future digital products and services that will vastly improve our client’s businesses and their customers' or employees’ lives. You will create the “big ideas” and vision to catapult our client’s digital product and service experience to a new level.
- Interact with Multi-Disciplinary functions like Legal, GTM, Customer Service, and other Business Stakeholders along with UX, Interaction, UI/Graphic, Conversational, Service, and Technical Designers and Architects.
- Identify and collect business requirements. Assist clients in defining business strategy, creating a Digital Product Vision, and designing a Strategic Roadmap.
- Work closely with client’s business, product, marketing, technology, and operations organizations to gather and map business needs, identify research, design and product strategies, review and approve experience design artifacts like journey maps, service blueprints, storyboards, user flows, concept prototypes, mid to high fidelity wireframes, etc.
- Provide key inputs for usability testing strategy and plans, participate in design thinking workshops and ideation sessions, and help define current and future state service blueprints
- Lead and manage cross-functional Pods/ and/or Squads working in Lean, Agile, SAFe, and Squad-Agile product teams creating digital products.
- Identify, elicit, and categorize business requirements into high-quality and articulate Business Cases, Feature lists, Jobs to be done, Epics, and User Stories.
- Create and prioritize requirement backlogs based on Business and Customer needs in addition to Business Viability and Technical Feasibility.
- Detail User Stories with Acceptance Criteria, Technical and Non-Technical Dependencies.
- Communicate and receive sign-offs on Requirements, Digital Product Vision, and Roadmap from Cross-Functional team members like UX Designers, Tech Architects, Developers, Legal Compliance, and other Key Stakeholders.
- Estimate effort in detailing, breaking, combining, and communicating business requirements and user stories
- Manage and liaison relationships between all members of the Product Team and all required Technical and Business Stakeholders to ensure that the Digital Product Build is in line with goals, customer needs, business value, and technical quality and performance
- Guide User Researchers, User Testers, and other UX Designers and partner with Business Designers, Technologists, and Strategists at Client and other Infosys teams to design and create impactful solutions.
- Create a self-brand of an expert in the Digital Product field and contribute to advancing Infosys Consulting’s thought leadership in the industry.
- Contribute to business development and internal knowledge-sharing initiatives
We expect you to have -
Basic Qualifications
- Bachelor’s degree or foreign equivalent required.
- Minimum 3-5 years of relevant experience with top-tier consulting firms in Digital Product Management and Delivery or related field.
- Expertise in converting complex problems and dealing with ambiguity to create value-based Digital Products and Services.
- Self-starter with a strong background in leading teams and mentoring juniors.
- Excellent presentation and facilitation skills with the ability to build relationships with management and leadership at different levels.
- Adopted the latest tools, techniques, and methodologies related to Digital Product Strategy, Definition, Design, and Development in scaled agile environments.
- Has an excellent understanding of Business Domains and is proficient in at least one or more specific domains like Finance, Insurance, Banking, Retail, etc.
- Must be willing and able to travel four days a week to multiple local, state, national, and international client locations.
- U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor work visas at this time.
Preferred Qualifications
- Master’s degree in management or relevant academia.
- Demonstratable in-depth knowledge and implementation of Digital Strategy, scale innovation, and product manage Digital Products using Lean, Agile, and SAFe methodologies.
- Applicable certifications, such as Leading SAFe, SAFe POPM, PMI-ACP (Project Management Institute – Agile Certified Practitioner), PMP (Project Management Professional), CSM (Certified Scrum Master), etc.
- Experience leading programs where stakeholder engagement is crucial to successful program/project delivery.
- Proven ability to deliver under tight deadlines and challenging constraints.
- Ability to collaborate within the firm and leverage existing resources.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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