Senior Consultant - Digital Service Product Management Job at Infosys
What makes Infosys a wonderful place to work:
We are a highly collaborative and entrepreneurial organization. We believe that diversity, inclusion, and shared values are key to building extraordinary teams. We hire people with broad and deep skill sets, talent, abilities, and potential, and we are building our practice with the specific intent to ensure our people can thrive both professionally and personally.
Who you’ll collaborate with at Infosys:
Experience Transformation & Innovation is Infosys Consulting’s 165-person, global community of practitioners, specialists, and technology strategists who partner with our client’s marketing operations, technology platform providers, and agencies to drive meaningful outcomes and transformations.
What will you be working on:
What Your Role Represents: The Senior Consultant role at Infosys allows you to expand your skillset and industry exposure:
Client Engagement
What you bring to the role:
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
We are a highly collaborative and entrepreneurial organization. We believe that diversity, inclusion, and shared values are key to building extraordinary teams. We hire people with broad and deep skill sets, talent, abilities, and potential, and we are building our practice with the specific intent to ensure our people can thrive both professionally and personally.
Who you’ll collaborate with at Infosys:
Experience Transformation & Innovation is Infosys Consulting’s 165-person, global community of practitioners, specialists, and technology strategists who partner with our client’s marketing operations, technology platform providers, and agencies to drive meaningful outcomes and transformations.
- Highly experienced, expert practitioners who have joined from leading agencies, in-house marketing organizations, and technology platforms
- Laser-focused on delivering data-rich, actionable customer intelligence with a high bias toward action and outcome
- Driven by the passion for helping clients innovate with new ways to design and test, outperform the competition, and sustain the delivery of exceptional customer experiences
What will you be working on:
- Helping our clients to drive transformational change; implementing new capabilities on digital platforms to create sustainable competitive advantage
- Planning, scheduling, and coordinating of multiple workstreams within a digital program; including coordination with single-workstream product managers and product owners
- Analyzing digital channel interactions and scope of digital transformation for key service functional areas for various verticals like Financial Services, Media and Communication, Manufacturing and Utilities.
- Keeping status records and presenting them to various stakeholders including contributing team members and Client executives; assets developed will have the appropriate level of fit and finish by stakeholder-type and reporting event significance (e.g., executive steering committee reviews required polished presentations, while daily stand-ups employ collaboration tools such as MURAL, Confluence, Jira, etc.)
- Team minoring to ensure appropriate utilization of resources to improve capacity/velocity
- Ensuring that each team member is engaged in the project with meaningful contribution, encouraging a consistent and sustainable pace with a high-level of quality across all deliverables
- Communicating completion pace to all stakeholders; ideate and implement strategies to increase velocity where necessary; escalation, well in advance, of program impacts that could result in a material delay
- Following established governance and processes for the program
What Your Role Represents: The Senior Consultant role at Infosys allows you to expand your skillset and industry exposure:
Client Engagement
- Lead engagements independently, delivering results to meet client expectations and build client advocacy
- Partner with Infosys industry and technology/platform consultants in a blended team environment, bringing to bear the best of all skillsets and expertise
- Communicate clearly and consistently—serve as a trusted advisor ensuring alignment on workplan, roadmap/priorities, and deliverables across digital delivery team(s), the broader Infosys team, and client teams.
- Participate in and occasionally lead team activities including team events, Lunch n’ Learns, local office meet-ups, etc.
- Ability to develop strong client relationships and serve as key point of contact for your engagement
- Support client proposal development, in collaboration with program and account leaders
What you bring to the role:
- Bachelor’s degree in Business, Marketing, Communications, Computer Science or Engineering is required
- 5+ years delivering iterative/agile product management and project deliveries
- Experience in managing contact center services and platforms will be a plus.
- Experience in implementation of AI driven services, technology like IVR and Chatbot, data driven services for productivity improvements.
- PMI-ACP certificate or willingness to earn within 1 year of joining Infosys
- Proficiency and/or willingness to learn a variety of digital collaboration tools such as MURAL, Confluence, Jira, etc.
- Demonstrated proficiency with standard business tools, such as MS Office, MS Teams, SharePoint, etc.
- Experience with cross-functional, integrated teams
- Self-starter with excellent team building skills
- Strong verbal and written communication skills
- Positive attitude, and a strong commitment to getting to the truth that drives value in a client engagement and championing that truth to keep teams on the rails from start to finish
- Willingness and ability to travel as needed
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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