Supplemental Information

Full time counselor needed for the Kentwood Welcome Center in Kentwood, LA. Customer service experience required, knowledge of Louisiana culture, customs, and tourism assets important but not critical. Must be able to work weekends and holidays.

Providing customer service including meeting/greeting visitors, assisting them with travel info, and providing general info about attractions & events. Able to work on some administrative items such as ordering brochures, calculating metrics, and keeping track of inventory.

As part of Career Progression Group, vacancies may be filled from this recruitment as a Tourism Information Counselor 1 or Tourism Information Counselor 2 depending on the level of experience of the selected applicant(s). Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities" page of the Civil Service website for specific information of salary ranges, minimum qualifications and job concepts for each level.

APPLICATION PROCESS:

Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities page" for specific information on salary ranges, minimum qualification requirements and job concepts for each level.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

For further information about this vacancy, contact:
Alexandra Jones, HR Analyst
Department of Culture, Recreation and Tourism
PO Box 94361
Baton Rouge, LA 70804-9361
Email: ajones@crt.la.gov
FAX: 225-342-7928

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana is a State as a Model Employer for People with Disabilities.

Qualifications

Job Concepts

Examples of Work

Welcomes tourists and determines their travel interests and needs.

Provides information on localities, museums, parks, events, and other attractions to visit.

Assists travelers with hotel reservations and weather reports from the Internet.

Provides directions, shortest routes or scenic routes.

Distributes brochures and maps.

Answers questions from visitors, by phone and mail, regarding the state, its history and its culture.

Conducts research by reading industry publications, visiting travel websites and consulting with others to keep abreast of upcoming events and to broaden knowledge of the state.

Participates in educational study tours.

Keeps daily records or files; stocks brochure racks; orders supplies/brochures; performs other clerical duties.

Attains CPR certification and becomes re-certified annually.