RK is a multifaceted, industry-leading, specialty contractor headquartered in Denver, CO, with decades of experience working in the construction, manufacturing and building services industries. As a second-generation family-owned enterprise, RK prides itself on developing strong relationships with customers, as true project partners, throughout the Mountain West region. RK brings creativity, performance and optimism to every project.

RK Service offers on-call planned maintenance and building services for commercial and industrial plumbing, mechanical, HVAC and electrical systems.

The peRKs:

RK Contributions

• Four medical plans with HSA and FSA options for you and your family
• 401(k) plan with company match that is 100% immediately vested
• Dental and vision insurance
• Short-term and long-term disability plans available after one year
• Company provided life insurance and AD&D with options for supplemental buy-ups.
• Paid time off and holidays
• Weekly pay

In-house Programs

• Career development training for all levels through RK University
• Wellness coaching offering exercise planning, gym discounts, health screenings, program incentives up to $2,100 a year, and more.
• Fun company and team building events, and volunteering opportunities

Partnership Programs

• Confidential counseling for personal issues, financial advice and more
• Discounts on entertainment including amusement park tickets, restaurant specials and more

What you’ll be working on:

• Schedule service, maintenance and warranty work taking into consideration the expected complexity of the work versus the experience and capabilities of the technician.
• Assist the Field Services Manager/Director and Superintendents in the planning, organization, motivation and coordination of the department’s resources and objectives.
• Assists in answering heavy phone volume for both internal and external customers.
• Strives for first call resolution, assists in the resolution of customer complaints in a timely, efficient and cost effective manner, and knows when to reach out to management for assistance.
• Guide field staff in properly completing specialized forms required, and assist in getting the paperwork to the necessary departments.
• Daily coordination with the Superintendents and technicians.
• Takes responsibility for seeing the job is completed satisfactorily by following up on callbacks and completion of jobs.
• Initiates actions to verify or respond to changes in appointment times including contracting customers to verify scheduled appointments notifying customer when technicians will be late, reschedule missed appointments and place follow up calls.
• Accurately captures customer information GP Wennsoft, verifies documentation.
• Checks in regularly with customers via phone or email to stay on track, avoid problems and make sure the customer is pleased.
• Makes appropriate judgments to remedy problems and ensure service recovery.
• Actively listens to customers, sets clear mutual expectations, empathizes as necessary and is friendly and professional.
• Works with Field Supervisors to prioritize open calls and then dispatches in a timely manner.

What is expected of a Service Coordinator/Dispatcher:

• Comply with all company policies and procedures.
• Prompt, punctual, and regular attendance during core business hours, in an office environment (not a telecommuting position), currently located in the Central Park area of Denver, including a reliable means of transport to and from work. Ability to occasionally travel between corporate offices and jobsites within the Denver Metro Area, during work hours.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.

Minimum Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.

WORKPLACE AWARDS

Denver Business Journal Denver-Area Private Companies: Ranked #21 in 2021, #19 in 2019 and various ranks in previous ten years or more

Denver Business Journal Denver-Area Private Sector Employers: Ranked #12 in 2022, #25 in 2021, #19 in 2019

Denver Business Journal Fastest-Growing Denver-Area Private Companies: Ranked #6, 2019

Denver Business Journal Fast 50 list: Ranked #6 2019

ABC’s Top 200 Performers: Ranked #31 in 2022, Ranked #22 in 2021, Ranked #16 in 2020, Ranked #18 in 2019

ABC’s Top 75 Trade Contractors: Ranked #11 in 2022, Ranked #7 in 2021

ABC’s Top Performers by Market:

Airport Contractor: Ranked #15 in 2022

Entertainment Contractor: Ranked #9 in 2022

High Tech Contractor: Ranked #8 in 2022

Hospitality Contractor: Ranked #10 in 2022

Mixed Use Contractor: Ranked #6 in 2022

Museums, Monuments and Parks Contractor: Ranked #9 in 2022

Office Contractor: Ranked #20 in 2022

Wellness Workdays and Harvard Medical School Best Wellness Employer Certification: 2019 Silver

ColoradoBiz Magazine Top Company 2021 Awards: Winner, Category: Construction + Engineering

ColoradoBiz Magazine Top Company 2017 Awards: Winner, Category: Construction + Engineering

ColoradoBiz Magazine Top 50 Family Owned Companies: Ranked #1 since 2011

ColoradoBiz Magazine Top 200 Private Companies: Ranked #8 in 2021 and 2020, Ranked #10 in 2019, Ranked #11 2018

ColoradoBiz Magazine Top 250 Private Companies: Every year since 2011

American Heart Association Fit-Friendly Worksite Award: 2020 (Gold), 2019 (Gold), 2018 (Gold), 2017 (Silver), 2016 (Platinum), 2015 (Gold)

Colorado Workforce Development Council: Celebration of Excellence in Apprenticeship, 2018 Outstanding Employer

Business Experiential Learning Commission: 2020 Colorado Apprentice Award, Employer category

Engineering News Record Specialty Contractor of the Year - Mountain States: 2020

Health Links Healthy Workplace: Certified leader in 2022 and 2021

RK SERVICE AWARDS

USGBC LEED Program Member

Xcel Energy 2014 Top Trade Partner in Energy Efficiency: RK Service

SAFETY AWARDS

ABC STEP Awards: Diamond level: 2022, 2017, Platinum level: 2021, 2020, 2019, 2018, 2016, 2015, 2012, 2011, 2010, 2009, 2008

ACCA Award Member: Safety Master’s Club

AGC Safety Utah: Silver Award with 5 stars, 2022

COMMUNITY AND PHILANTHROPY

Denver Business Journal Corporate Foundations: Ranked # 6 in 2021, #7 in 2020, #6 in 2019

Denver Business Journal Denver Area Corporate Philanthropists: Ranked #22 in 2021, #23 in 2020

The Civic 50 Colorado: One of the most community-minded companies 2020, 2019

Carson J Spencer Foundation: 2015 Corporate Shooting Star Award for RK’s suicide prevention effort