Job Description Summary:
Education and Experience Requirements:
Job Summary:
- Must have subject matter expertise and at least 5 years’ experience in the Child Welfare Program.
- Must have experience with a states’ child welfare program modernization project.
- Must have experience managing a Project Management Office (PMO) project.
- Must have knowledge of the systems development life cycle (SDLC) for large system projects.
- Manages activities of a program modernization project.
- Exercises supervision in terms of costs, methods, and staffing.
- In some instances, this manager may have subordinate supervisors and/or managers.
- Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
- Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Regularly interacts with senior management or executive levels on matters concerning projects and/or clients.
- Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.
- Establishes operational objectives and work plans and delegates assignments to subordinates.
- Senior management reviews objectives to determine success of operation.
- Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Essential Duties and Responsibilities:
Minimum Requirements:
- Oversee daily operations, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintains effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitors achievement of those goals.
- Perform other duties as may be assigned.
Minimum Requirements:
- Bachelor's Degree.
- 7-10 years of experience, or equivalent combination of education and experience.
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